Patient Care Assistant (Behavior)

About the role

The Schwarzman Animal Medical Center is seeking a patient care assistant to support Licensed Veterinary Technicians (LVT) & Doctor of Veterinary Medicine (DVM) in triaging, stabilizing, treating, and monitoring patients in the hospital.

Responsibilities

• Take notes while in exam rooms with veterinarians and clients
• Efficiently obtain and review medical records, including diagnostic results, from referring veterinarians, specialists, and emergency hospitals ahead of all appointments
• Obtain and review intake behavioral questionnaires
• Identify missing information and coordinate retrieval prior to appointments
• Consolidate pertinent information from intake behavioral questionnaires; medical records; and diagnostic results in order to prepare detailed and accurate SOAPs for the veterinary behaviorist to review
• Process and communicate prescription requests as directed by the veterinary behaviorist, including to outside pharmacies for medications the hospital dispensary does not stock
• Low-stress handling of fractious patients during appointments to allow for humane and safe restraint during physical examinations and diagnostic sample collection
• Astutely observe and record body language of patients
• Provide competent assistance to the licensed veterinary technician when monitoring tranquilized patients for sedated examinations and humane euthanasia
• Absorb and maintain cleanliness of examination room
• Triage patient concerns and determine appropriate urgency and escalation to the veterinary behaviorist
• Provide clear, consistent, and timely expert behavioral guidance to clients for concerns that do not require escalation to the veterinary behaviorist
• Exercise comfort and confidence in supporting clients navigating emotionally challenging behavioral situations with compassion and professionalism
• Efficiently respond to appointment requests in a timely manner and provide thorough explanation about the service’s operations to set appropriate expectations for prospective clients
• Schedule initial consultations and rechecks
• Maintain accurate medical records and documentation, requiring competent understanding of the hospital’s electronic medical record system
• Facilitate communication among clients, referring veterinarians, other services within the hospital, and other members of the team
• All other related duties as assigned

Qualifications

• High school diploma or equivalent
• Prior, advanced clinical and administrative experience at a veterinary hospital
• Low-stress animal handling experience for fearful and aggressive patients, with ability to lift and restrain animals weighing up to 50 pounds
• Exceptional ability to understand and interpret veterinary medical records
• Basic, proficient understanding in the development and treatment of common behavioral disorders
• Reliable and consistent attendance, punctuality, and dependability
• Reliably and consistently work independently and proactively, including on days that are remote and dedicated to telemedicine
• Maintain professional and respectful working relationships and customer satisfaction with all stakeholders, including department staff, medical staff, support staff, clients, and referring veterinarians
• Consistent ability to remain composed in stressful and emergency situations
• Adherence to detailed protocols and documentation requirements
• Commitment to continuous learning and skill development
• Willingness to work flexible shifts, including nights, weekends, and holidays, in a 24/7 hospital setting

Benefits

Our Comprehensive Benefits Package includes:

• Competitive salary
• Sign-on bonus of $1,000
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Pay

$24.30 USD - $30.30 USD

About the organization

Excellence In Veterinary Medicine Since 1910. AMC Offers A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world. State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other. Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases. A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.