Patient Care Advocate II (PCA II)

About the Role

The Patient Care Advocate II (LPN/LVN) is a licensed, field-based member of WellBe’s interdisciplinary geriatric care team who delivers high-quality, in-home care to frail, poly-chronic, elderly Medicare Advantage patients. This role combines patient advocacy, care coordination, and quality (HEDIS) responsibilities with clinical and telehealth visit facilitation. Practicing within the LPN/LVN scope of practice and at the direction of the assigned Provider, the Patient Care Advocate II conducts in-person patient visits, facilitates in-home telehealth consultations, captures and documents clinical data, supports patient education, and serves as the local-market connector for patient support services across the WellBe platform.

The role models the WellBe mission and values, works closely with the provider and social-work teams, and functions as part of an integrated, interdisciplinary care team. Daily, local travel to meet patients and engage the community is essential.

Responsibilities

• Facilitate in-home telehealth visits between the WellBe APP or Physician and the patient, including initial assessments, urgent visits, and ongoing follow-up visits.
• Check and record health vitals (weight, blood pressure, heart rate, lung sounds, blood-sugar levels) and document health changes observed or reported by the patient.
• Complete and document a thorough home-safety inspection during patient visits.
• Provide direct patient-care support and education at the direction of the assigned Provider, within LPN scope of practice.
• Complete minimally-invasive patient screenings and point-of-care testing (POCT), and explain POCT to geriatric patients.
• Perform venipuncture and capillary blood collection for geriatric patients in home settings, subject to state laws, training, and company protocols.
• Perform intravenous therapy, subject to applicable state laws, training, and company protocols.
• Support Comprehensive Initial Visits, Follow-up Visits, and Urgent Visits; conduct drop-in visits for unengaged patients and support HEDIS measures.
• Conduct check-in visits/calls to lower acuity patients to enhance the “call us first” model.
• Escalate patient clinical concerns to the APP, Community Operations Director (COD), or Community Medical Director (CMD).
• Develop rapport and deliver compassionate in-home service; act as a community resource for patients.
• Schedule patient appointments with the WellBe team and coordinate specialist appointments and diagnostic tests.
• Answer patients’ clinical questions within the boundaries of standard operating procedures (SOP).
• Explain WellBe processes and the care journey to patients.
• Review patient-care interventions and assess needs for transitions of care, end-of-life discussions, palliative-care interventions, and medication adherence.
• Support the APP in panel management and quality-of-care efforts; utilize HEDIS tracking tools to meet and improve performance.
• Contribute complete, accurate, and timely data to patients’ records; ensure all clinical and non-clinical documentation is in the EMR and submitted daily.
• Collaborate with the interdisciplinary team and participate in team and Interdisciplinary Team (IDT) meetings.
• Build relationships with local community providers and caregivers to maintain WellBe’s presence and reputation.
• Attend all required trainings, including equipment/device training; complete ongoing education as additional skills and protocols are added.
• Operate and drive a vehicle safely and professionally while conducting company business.
• Maintain all required licensure and certifications; supply valid copies prior to expiration, including driver’s license for annual MVR pull.
• Perform other tasks needed to accomplish the team’s objectives and goals.

Requirements

• High-school diploma or GED.
• Active, unrestricted Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) license in the state of service.
• Minimum of two (2) years as an LPN/LVN in a direct, patient-facing care-delivery role.
• Current BLS/CPR certification for healthcare providers, or willingness to obtain.
• Demonstrated ability to perform high-quality venipuncture and capillary draws on geriatric patients in home settings (where required by market and consistent with state law).
• Valid driver’s license with an acceptable driving record, and proof of active auto-insurance policy.

Preferred Qualifications

• Prior telehealth experience.
• Previous experience in home care, hospice, palliative care, or geriatrics; other complex patient healthcare experience is also beneficial.

Skills

• Strong communication skills, with the ability to effectively interact with patients, families, and remote healthcare professionals.
• Ability to work independently and make sound decisions while adhering to established protocols and LPN/LVN scope of practice.
• Excellent organizational and time-management skills to balance in-person visits, telehealth facilitation, and administrative tasks.
• Familiarity with electronic medical records (EMR) systems and strong computer skills (Word, Excel, PowerPoint).
• Understanding of risk assessment, quality measures, and full-risk/value-based care.
• High level of professionalism and a strong geriatric customer-service focus.
• Experience working with culturally diverse and underserved populations.

Physical and Mental Requirements

• Ability to stand or sit for extended periods.
• Visual acuity and fine motor skills.
• Ability to travel to patient homes and facilities as needed (field-based role with daily local travel, up to 100% locally).

Work Environment

Field-based role with daily local travel required. Visits patients across care settings (home, hospital, SNF, assisted living).

Pay

$30.00 - $38.00 per hour. Eligible for a 10% bonus.

Additional Information

This position is designated as safety-sensitive. Employees must perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. Drug and alcohol testing may be required in accordance with federal and state laws. The use of marijuana—including medical or recreational use—is prohibited due to the safety-sensitive nature of this role.

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without employer sponsorship.