Patient Advocate II

About the role

Manages relationships between patients, families, and Medical Center personnel. Serves as a liaison and mediator for both internal and external parties when concerns and challenging situations arise.

Responsibilities

• Compiles information for investigation, classifies concerns and grievances, determines appropriate follow-up actions, and facilitates resolution of problems.
• Maintains timely and strictly confidential documentation to be used when accrediting bodies review patient care and hospital procedures.
• Presents him/herself professionally, has excellent interpersonal and communication skills, and is dedicated to improving care and communication throughout the Medical Center.
• Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.

Requirements

• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to a subordinate group.

Qualifications

• Bachelor's Degree in sociology, psychology, communications, or other human relations discipline required.
• 3+ years of experience in hospital patient relations or comparable experience in a related field may be considered.
• Knowledge of medical terminology and Medical Center service lines/chain of command preferred.

Skills

• Exceptional interpersonal and problem solving skills, dedicated to improving care and communication throughout the Medical Center.
• Ability to deal with high level of stress calmly and effectively with people who may be emotional.
• Exceptional oral and written communication skills.
• Professional appearance.
• Interacts with coworkers in an effective, positive, and professional manner to encourage a cohesive work environment.
• Conflict resolution skill, team player, work independently, gentle assertiveness, ability to work with diverse patients and family members and all levels of professional and administrative staff.

Benefits

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Pay

$25.30 - $37.95

Schedule

Business operating hours, Monday-Friday, 8am-5pm.