Patient Advocate II

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. Given text includes: - Department 10663 Wake Forest Baptist Medical Center - Teammate Activities and Events Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details/Additional Information Business operating hours, Monday - Friday, 8am-5pm. Pay Range $25.30 - $37.95 - EDUCATION/EXPERIENCE: Bachelor?s Degree in sociology, psychology, communications, or other human relations discipline required. 3+ years of experience in hospital patient relations or comparable experience in a related field may be considered. Knowledge of medical terminology and Medical Center service lines/chain of command preferred - REPORTS TO: Patient and Family Relations management - LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A - ESSENTIAL FUNCTIONS: list of 10 items. - SKILLS & QUALIFICATIONS: list of bullet-like sentences. - WORK ENVIRONMENT: description. - PHYSICAL REQUIREMENTS: weird formatting. - Our Commitment To You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performance Benefits And More Paid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. - About Advocate Health ... (company description) - Then a paragraph: "Manages relationships between patients, families, and Medical Center personnel. Serves as a liaison and mediator for both internal and external parties when concerns and challenging situations arise. Compiles information for investigation, classifies concerns and grievances, determines appropriate follow-up actions, and facilitates resolution of problems. Maintains timely and strictly confidential documentation to be used when accrediting bodies review patient care and hospital procedures. Presents him/herself professionally, has excellent interpersonal and communication skills, and is dedicated to improving care and communication throughout the Medical Center. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to a subordinate group." We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The "Our Commitment To You" includes benefits description; we can keep benefits section. The "About Advocate Health" is company overview; could be part of About the role? Usually "About the role" is about the job, not company. But we can include a short paragraph about the role? The posting includes "Manages relationships..." which is essentially a summary of role. Could be placed under About the role. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what content goes where. - About the role: maybe a brief summary: "Manages relationships between patients, families, and Medical Center personnel. Serves as a liaison and mediator for both internal and external parties when concerns and challenging situations arise. Compiles information for investigation, classifies concerns and grievances, determines appropriate follow-up actions, and facilitates resolution of problems. Maintains timely and strictly confidential documentation to be used when accrediting bodies review patient care and hospital procedures. Presents him/herself professionally, has excellent interpersonal and communication skills, and is dedicated to improving care and communication throughout the Medical Center. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to a subordinate group." That seems like a role description. - Responsibilities: The ESSENTIAL FUNCTIONS list (10 items). Those are duties/responsibilities. - Requirements: Education/Experience: Bachelor's degree required, 3+ years experience, knowledge of medical terminology preferred. Also REPORTS TO maybe not needed. Could include "Reports to Patient and Family Relations management". But that's metadata; maybe we can put in About the role? Probably not needed. We'll include Requirements: Education and experience. - Qualifications: Could be licensure/certification (N/A) - we skip because N/A. Could also include "Preferred: Knowledge of medical terminology and Medical Center service lines/chain of command". But that's already in Requirements. Maybe Qualifications could be "Preferred qualifications: Knowledge of medical terminology and Medical Center service lines/chain of command". But we need to avoid filler. Since we have specific content, we can include. - Skills: The SKILLS & QUALIFICATIONS section includes many skill statements. We'll put those under Skills. - Benefits: The "Our Commitment To You" section lists benefits: Paid Time Off programs, Health and welfare benefits (medical, dental, vision, life, short- and long-term disability), Flexible Spending Accounts, Family benefits (adoption assistance, paid parental leave), Defined contribution retirement plans with employer match, Educational Assistance Program. Also mentions competitive compensation, generous retirement offerings, programs that invest in career development. We'll extract list. - Pay: Pay Range $25.30 - $37.95. Also mention base compensation within pay range based on qualifications etc. We'll include Pay section with that range. - Schedule: Schedule Details/Additional Information: Business operating hours, Monday - Friday, 8am-5pm. Hours Per Week 40. So schedule: Full-time, 40 hours per week, Monday-Friday 8am-5pm. We must not include sections with filler like "commensurate with experience". We have actual specifics. We must not repeat job title as heading. Not needed. We must not put Job ID/requisition numbers as headings. We must output only HTML fragment, using

for section headings,

• for lists,

  for prose. We need to decide which sections to include: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. All have content. We need to ensure we don't include empty sections. Let's craft each. About the role: Use the paragraph summarizing role. Could be multiple sentences; we can put in

  . Responsibilities: List the 10 essential functions. Each as

• . Requirements: Education and experience: Bachelor's degree in sociology, psychology, communications, or other human relations discipline required. 3+ years of experience in hospital patient relations or comparable experience in a related field may be considered. Also maybe "Knowledge of medical terminology and Medical Center service lines/chain of command preferred" - but that is preferred; we could put under Qualifications. Let's keep Requirements as education/experience only. Qualifications: Preferred qualifications: Knowledge of medical terminology and Medical Center service lines/chain of command. Also maybe "Reports to Patient and Family Relations management" but that's not a qualification. We'll keep just the preferred knowledge. Skills: List the skill statements from SKILLS & QUALIFICATIONS. Let's extract them: - Exceptional interpersonal and problem solving skills, dedicated to improving care and communication throughout the Medical Center. - Ability to deal with high level of stress calmly and effectively with people who may be emotional - Exceptional oral and written communication skills - Professional appearance - Interacts with coworkers in an effective, positive, and professional manner to encourage a cohesive work environment - Conflict resolution skill, team player, work independently, gentle assertiveness, ability to work with diverse patients and family members and all levels of professional and administrative staff. We could split into separate items. Benefits: List from Our Commitment To You: - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program Also mention competitive compensation, generous retirement offerings, programs that invest in career development. Could include as bullet: Competitive compensation, generous retirement offerings, career development programs. But we already have Pay section; we could mention compensation there. We'll keep benefits as above. Pay: Pay Range $25.30 - $37.95 per hour? It says Pay Range $25.30 - $37.95. Likely hourly. We'll include that. Schedule: Full-time, 40 hours per week, Monday - Friday, 8am-5pm. Now produce HTML. We need to ensure we don't include any markdown fences. We'll output something like:

  About the role

  Manages relationships between patients, families, and Medical Center personnel. Serves as a liaison and mediator for both internal and external parties when concerns and challenging situations arise. Compiles information for investigation, classifies concerns and grievances, determines appropriate follow-up actions, and facilitates resolution of problems. Maintains timely and strictly confidential documentation to be used when accrediting bodies review patient care and hospital procedures. Presents him/herself professionally, has excellent interpersonal and communication skills, and is dedicated to improving care and communication throughout the Medical Center. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to a subordinate group.

  Responsibilities

  • Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution. Maintains patient confidentiality.
  • Documents concerns for later analysis in order to maintain and improve the quality of care in the institution.
  • Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
  • Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center.
  • Ensures that all contacts with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner.
  • Promotes a caring and compassionate environment.
  • Assists in the compilation of monthly Patient Relations reports.
  • Maintains professional knowledge by participating in hospital-required trainings, attending conferences, and providing education/training around patient-and-family centered care.
  • Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patient?s families.
  • Performs other duties as assigned i.e., covering the front desk, occasional rounding on units, etc.

  Requirements

  Bachelor’s Degree in sociology, psychology, communications, or other human relations discipline required. 3+ years of experience in hospital patient relations or comparable experience in a related field may be considered.

  Qualifications

  Knowledge of medical terminology and Medical Center service lines/chain of command preferred.

  Skills

  • Exceptional interpersonal and problem solving