Patient Care Advocate

Mount Laurel Animal Hospital is looking to hire a skilled and compassionate Veterinary Technician to serve as a Patient Care Advocate. This unique role bridges the gap between exceptional medicine and an exceptional client experience. As the primary liaison between our medical teams and pet owners, you ensure clients remain informed, supported, and confident throughout their pet's medical journey.

A day at Mount Laurel Animal Hospital starts before you even walk through the doors. As you drive onto our beautiful working farm campus, you are greeted by some of the animals that make our hospital such a unique place to work, including longhorns, emus, goats, pigs, and geese. It is not your average trip into work, and that is just the beginning. Our team enjoys access to a fully stocked breakfast bar along with free snacks available on site for staff.

This role combines advanced client communication with hands-on veterinary support. While much of the day is dedicated to client education, follow-up care, and coordinating communication between departments, Patient Care Advocates are also expected to assist with patient handling, discharge appointments, and other clinical technician responsibilities whenever hospital operations require.

Responsibilities

• Client Advocacy & Communication
  • Serve as the primary communication liaison between clients and the medical team
  • Complete patient follow-up calls and document client interactions within the medical record
  • Communicate diagnostic results, treatment recommendations, and ongoing care instructions as directed by veterinarians
  • Provide compassionate support while helping clients understand complex medical information
  • Recognize concerns that require immediate escalation to the medical team
  • Educate clients regarding medications, common side effects, home monitoring, and discharge instructions
  • Assist with client concerns while maintaining exceptional service standards
• Patient Care Coordination
  • Collaborate closely with veterinarians, technicians, assistants, and Client Service Representatives to ensure seamless patient care
  • Review medical records to identify outstanding client communications or follow-up needs
  • Help prioritize communication based on patient status and urgency
  • Maintain accurate documentation within the electronic medical record
• Clinical Support
  • Perform patient discharge appointments
  • Safely restrain and handle patients for examinations, treatments, and procedures
  • Assist technicians and veterinarians during periods of increased patient volume
  • Transport patients throughout the hospital
  • Support patient care initiatives while maintaining patient safety and comfort
  • Perform additional technician-level responsibilities consistent with training and credentialing
• Physical & Work Environment Requirements
  • Ability to lift and carry animals or equipment weighing up to 50 lbs
  • Capable of standing, walking, kneeling, and bending for extended periods
  • Safely restrain dogs, cats, and exotic species as appropriate
  • Perform technician duties involving patient handling when hospital operations require
  • Comfortable working in a fast-paced, high-volume environment with frequent interruptions
  • Work evenings, weekends, holidays, and flexible schedules based on departmental needs

Requirements

• 2+ years of veterinary clinical experience
• Strong understanding of veterinary terminology, diagnostics, medications, and treatment plans
• Ability to educate clients with compassion and professionalism
• Strong verbal and written communication skills in English
• Comfortable working with electronic medical record systems
• Ability to multitask in a fast-paced specialty and emergency hospital
• Self-motivated and confident leading communication between departments
• Organized with great attention to detail and time management
• Calm, compassionate, and professional under pressure

Qualifications

Preferred:

• Certified Veterinary Technician (CVT)
• Experience in emergency or specialty medicine
• Experience with Cubex, EzyVet, or comparable veterinary software

Benefits

• Competitive base salary
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Continuing education (CE) allowance
• Generous PTO policy
• Career advancement pathways and mentorship opportunities
• Supportive and inclusive work culture
• Access to state-of-the-art equipment and advanced technologies
• Flexible work schedule options

Additional Perks

• On-site events and staff appreciation activities throughout the year
• Fully equipped staff kitchens with complimentary snacks and beverages
• Relaxed break areas to recharge during your shift
• Employee pet care discounts

Expectations of Conduct

All of our staff is expected to demonstrate professionalism, dependability, and accountability in all aspects of the role. Candidates should communicate clearly and respectfully, follow hospital policies and medical protocols consistently, maintain accurate documentation, and contribute positively to team culture. A willingness to learn, accept feedback, and support shared hospital goals is essential.

What We Value

At Mount Laurel Animal Hospital, we strive to BE EPIC: Empowerment, Empathy, Professionalism, Integrity, and Collaboration. We are looking for team members who embody these values each day through compassionate patient care, respectful communication, accountability, and a strong commitment to supporting both their coworkers and the hospital as a whole.

About Us

Mount Laurel Animal Hospital is a fast-growing, privately owned hospital that values professional development and a strong work-life balance. Our team includes over 400 highly trained support staff, including Veterinary Technician Specialists in multiple fields. We offer a collaborative environment supported by leading-edge technology, including MRI, CT, fluoroscopy, and more. Located just outside Philadelphia and within driving distance of NYC and the Jersey Shore, we’re ideally situated for both career and lifestyle.