Patient Care Advocate

About the role

WAIT NO LONGER! APPLY TO BE A PART OF AN ENERGETIC TEAM THAT IS MAKING A DIFFERENCE EVERY DAY! At Freedom Behavioral, patient care comes first. Our dedicated team is committed to quality, compliance, and compassionate service. Backed by an energetic and forward-thinking leadership team, we are actively implementing positive changes and creating a culture where employee growth and teamwork are top priorities. If you're passionate about mental health, motivated by meaningful work, and have experience supporting forensics patients, we would love to hear from you! The Patient Care Advocate is responsible for rounding on patients to assess needs, provide support, and ensure patient satisfaction, while also managing patient accounts as a banking custodial function at Freedom Behavioral Hospital of Ferriday. This role combines direct patient interaction with financial stewardship to support overall patient care and wellbeing.

Responsibilities

• Conduct daily rounds on patients to assess concerns, needs, and overall satisfaction
• Serve as a liaison between patients and clinical teams to address concerns and enhance care experiences
• Advocate for patient rights and dignity by ensuring timely follow-up on concerns or requests
• Manage patient personal funds held in a local bank account for approximately 60 patients
• Deposit patients’ personal monies and make payments on their behalf per their authorization
• Maintain accurate financial records of patient funds as a separate custodial function of the hospital
• Perform accounting functions for receipts and disbursements, posting and journalizing ledgers, and preparing financial account reports
• Prepare detailed accounting by patient and in total for monies maintained in the bank
• Maintain Cash Disbursements Journal
• Maintain Cash Receipts Journal
• Post daily transaction postings
• Prepare Trial Balance reports
• Record revenue entries for patient mail and lockbox deposits
• Record interest payments to individual patient ledgers
• Write checks on patients' behalf for personal bills, care and maintenance payments, insurance, utilities, rent, subscriptions, clothing orders, eye and dental clinic payments
• Provide financial reports to families, patients, Social Workers, banking institutions, auditors, attorneys, and other appropriate parties as necessary
• Assist families and relevant parties in closing accounts of deceased patients
• Provide financial documentation for investigations upon request if issues arise or complaints are filed
• Manage and operate the Patient Canteen, maintaining accurate inventory and established PAR levels
• Replen