Patient Business Service Coordinator - Neurosurgery

About the Role

This position assists management in overseeing departmental operations, including mentoring employees as a quality improvement coordinator. Responsibilities encompass ensuring accurate completion of registration, monitoring and correcting reports, maintaining data integrity, handling escalated issues, scheduling staff, and providing training and education.

Shift: Monday - Friday, 8:00 AM - 5:00 PM.

Responsibilities

• Completes quality reviews and identifies process improvement opportunities.
• Calculates error percentages for key elements, tracks, and reports to management.
• Participates in departmental educational initiatives.
• Maintains knowledge of processes and systems by attending update meetings and training; represents the department in meetings as needed.
• Gathers, prepares, and analyzes operations reports, corrects errors to ensure accurate billing, and develops staff schedules for optimal coverage.
• Interacts with staff at all levels to resolve issues.
• Monitors assigned reports for data integrity, researches, and corrects accounts as required.
• Protects the financial integrity of the facility by ensuring accuracy across all departmental functions.
• Participates in preparation and presentation of department staff meetings, education, and in-services.
• Monitors, reviews, and resolves patient account issues; performs account analysis and trending.
• Communicates professionally with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
• Supports HR processes, including coaching, mentoring, handling performance issues, enforcing HR policies, and participating in hiring recommendations.
• Ensures safe care for patients, staff, and visitors by adhering to Memorial Hermann policies, procedures, and standards.
• Promotes professional growth and development through continuing education, skills competency, and mentorship of less experienced staff.
• Demonstrates commitment to compassionate and personalized care for every community member.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• Three (3) years of experience in a hospital or medical business office setting preferred.
• Ability to multi-task.
• Proficient typing/keyboarding skills.
• Supervisory and/or leadership experience preferred.