Patient Billing Specialist / Collections

About the role

The Patient Advocate Representative plays a key role in supporting patients with account balances, addressing billing inquiries, and assisting with payment-related issues. This role demands attention to detail, excellent communication, and efficient handling of tasks.

Responsibilities

• Maintain productivity by meeting established daily call volume targets and ensuring timely, effective responses to patient inquiries.
• Respond to patient emails and messages through the in-house EMR system.
• Address patient inquiries regarding medical bills, statement issues, and interpret Explanation of Benefits (EOBs).
• Verify account accuracy by identifying duplicate payments, posting errors, or corrections, and coordinate with A/R for necessary adjustments.
• Adhere to HIPAA guidelines in all patient communications and data handling.
• Educate patients on billing workflows and processes, maintaining high patient satisfaction.
• Negotiate balances and provide support to patients with concerns or grievances.
• Track high-balance or delinquent accounts, proactively reaching out to patients or responsible parties (RP) for payment arrangements.

Qualifications

• MUST HAVE: Collections or Medical Billing experience
• NextGen or Net Health systems experience (one or the other)
• AR experience is a nice to have

Skills

• Customer service
• NetHealth
• NextGen
• Emr
• patient demographics
• patient accounts
• billing denials
• collections medical
• Hospital billing

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Job Type & Location

This is a Contract position based out of Saint Louis, MO.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.