Patient Billing/Services Representative III - Neurology

About the role

Serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Primary Duties & Responsibilities

• Makes sure staff areas deliver quality care and comply with practice standards.
• Makes sure appointments are scheduled correctly based on departmental procedures.
• Takes care of patient phone calls and emails.

• Working Conditions

  Normal office environment. Patient care setting. Typically sitting at a desk or table. Uses office equipment.

  Education

  Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.

  Preferred Qualifications

  No additional education unless stated elsewhere in the job posting.

  Certifications/Professional Licenses

  • Basic Life Support - American Heart Association
  • Basic Life Support - American Red Cross

  Work Experience

  Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years)

  Skills

  Not Applicable

  Driver's License

  A driver's license is not required for this position.

  Salary Range

  $21.33 - $31.98 / Hourly

  Questions

  For frequently asked questions about the application process, please refer to our External Applicant FAQ.

  Accommodation

  If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

  Pre-Employment Screening

  All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

  Benefits Statement

  Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

  EEO Statement

  Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.