Patient Billing/Services Representative II (Shiloh, IL) - Medical Oncology

About the role

Scheduled Hours: 40
Position Summary: Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Affords assistance with insurance questions regarding the billing process.
• Affords assistance with sending out reminder cards and other scheduling duties.

Working Conditions

Job Location/Working Conditions: Normal office environment. Patient care setting.

• Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement.
• Equipment: Office equipment.

Education

Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.

Work Experience

Preferred Qualifications: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses

Required Qualifications: Basic Life Support certification must be obtained within one month of hire date.

Skills

Not Applicable

Benefits

Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.