Patient Billing/Services Representative II (BJH West County) - Medical Oncology

Location: Saint Louis, MO 63141 • Scheduled Hours: 40

About the role

Perform all job responsibilities of a scheduler and medical office receptionist in the Siteman Cancer Center. Ensure accuracy of data entered into the scheduling system including scheduling transactions, and demographic and insurance/referral information. Serve as a liaison between stakeholders (patients, staff, family, healthcare professionals, and general public) and advocate for the needs of the patients and treatment center.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Patient care setting.
• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.
• Office equipment.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification must be obtained within one month of hire date (Online BLS certifications without a skills assessment component are not sufficient).
• 3 years of experience in billing systems and third-party claims and/or medical office setting, related customer service.

Skills

• Customer Service
• Effective Written Communication
• Epic EHR
• Financial Information
• Insurance
• Interpersonal Communication
• Interpersonal Relationships
• Medical Billing and Coding
• Medical Insurance Claims
• Office Organization
• Organizing
• Professional Etiquette
• Scheduling
• Team Collaboration

Pay

Salary Range: $17.89 - $26.35 / Hourly

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, access to dietitians, and more.
• 4 weeks of caregiver leave to bond with a new child.
• Family care resources for childcare needs and adult care coverage.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.