Patient Billing Representative

About the role

Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated Patient Billing Representative to communicate with patients and insurance companies on claim status for billing or payment at the main location (555 N. Arlington Ave.). This is an onsite position. ROC is a physician‑owned, fully integrated musculoskeletal health campus offering on‑site surgery, advanced imaging, therapy, urgent care, and specialty services such as bone health and orthopedic oncology. With over 60 years of trusted care in Northern Nevada, ROC values a patient‑first mindset, assuming good intent, respect, optimism, compassion, continuous learning, kindness, and advocacy for patients, progress, and doing what’s right.

Responsibilities

• Communicate with patients and insurance companies to obtain status updates, appeal claims, resolve outstanding patient balances, and obtain information regarding billing or payment.
• Use an electronic medical records system to identify tasks and appeals that need attention.
• Handle inbound phone calls in the call center, assisting patients and resolving billing issues as assigned.

Requirements

• High School Diploma or GED.
• One year of experience performing customer service duties.
• Ability to communicate effectively and professionally with various levels of employees, outside entities, and customers.
• Skill in de‑escalating tense or sensitive conversations.
• Attention to detail for reviewing work and checking for errors to ensure accuracy.

Benefits

• Medical, dental, and vision insurance.
• Discounted orthopedic care at ROC.
• Paid time off and holiday pay.
• Extended sick leave.
• 401(k) plan contributions (no match required).
• Employee Assistance Program (EAP), disability, and life insurance.
• Health and fitness program.
• On‑site coffee shop at the main location.