Patient Billing Assistant

About Us

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve. We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up. Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative. Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development. We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community. Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we're still growing!

Responsibilities

• Retrieve and compile all front desk, ROSC, Billing, and outlying location batches and run Epic and Clover reports for all associated batches.
• Ensure all batches are accurate, balanced, and any variances are accounted for; correct any discrepancies by voiding, posting, or reposting until all batches are balanced.
• Post all finalized numbers into Cash Sheet Balancing Logs.
• Access multiple insurance portals to locate missing explanation of benefits and/or checks and print them to deposit.
• Prepare and finalize daily deposit for multiple bank accounts.
• Prepare, review, and transmit claims using billing software, including electronic and paper claims processing by running daily claim Epic Report.
• Print and mail insurance claims from electronic health records system with attachments, notes, invoices, and referral physical therapy scripts.
• Review and properly distribute faxes to billing teams and various ROC departments daily.
• Open and sort all incoming mail.
• Scan ROSC / ROC documents for tracking; scan all scopes including Black / White X-Rays and Blue X-rays.
• Complete weekly supply orders and special orders for the department.

Requirements

• High School Diploma/GED.
• One year of experience performing administrative/office duties.
• Experience reviewing and inputting financial data.
• Communicating effectively and professionally with various levels of employees, outside entities, and customers.
• Using computer applications including Microsoft Office.
• Reviewing work and checking for errors to ensure accuracy.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

• Medical, dental, and vision insurance.
• Discounted orthopedic care at ROC.
• Paid time off and holiday pay.
• Extended sick leave.
• 401(k) plan contributions with no match required.
• EAP, disability, and life insurance.
• Health and fitness program.
• Coffee shop onsite (main location).
• Continuing education funds / certification reimbursement (dependent on position).
• Relocation assistance (for eligible roles).
• Productivity bonuses or incentive compensation (for eligible roles).
• Student loan repayment (for eligible roles).