Billing Assistant

Reports to the Billing Manager. The Billing Assistant completes tasks as directed by the biller, supporting medical billing operations including payment verification, refund processing, insurance coordination, charge entry, payment posting, and patient communication.

Responsibilities

• Review correspondence to verify payments have been made
• Assist with writing refunds
• Fax notes to Workers’ Comp vendors
• Make copies and mail invoices
• Send secondary insurance claims to carriers and print EOBs
• Review surgery lists to ensure surgeries are billed
• Process charges on patients’ credit cards
• Enter office visit charges
• Post payment batches for self-pay balances and credit cards
• Pull backup information for appeals and check resolution status
• Assist biller with self-pay patients: posting payments and charges, copying records, filing completed work
• Contact attorney accounts monthly for current case information
• Call patients for demographic updates, update billing system, obtain notes for claim submission
• Document all communication in appropriate billing system areas for team review
• Perform additional duties as assigned by the Manager to meet department needs

Requirements

• High school education
• Self-directed; able to work with minimal supervision
• Strong oral and written communication skills
• Knowledge of computer applications for medical billing, financial data, spreadsheets, and word processing
• Previous billing coursework or education preferred
• Ability to travel to all sites if/when necessary