Patient Benefits Specialist

About the role

We are a compassionate company driven by a personal commitment to exceptional care. Founded by the grandchildren of a former Department of Energy worker, we elevate the lives of energy workers with unwavering compassion and whole-person care. As the Patient Benefits Specialist, you will serve as the primary liaison for patients navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Exposure Compensation Act (RECA). This entry-level role in the Experience Department focuses on offering exceptional patient assistance, collaborating with teams across the organization, and ensuring clear communication both internally and externally.

Responsibilities

• Act as the primary point of contact for patients regarding their medical-card benefits, providing clear explanations of the EEOICPA/RECA programs.
• Accurately input and maintain patient records using strong computer skills and CRM systems while maintaining HIPAA privacy and confidentiality.
• Request medical records as needed.
• Develop and maintain strong relationships with patients, authorized representatives, case managers, and internal teams.
• Provide outstanding customer service, striving to continuously improve patient satisfaction.
• Represent the company professionally, ensuring patients receive the support they need.

Qualifications

• Familiarity with EEOICPA/RECA programs or a willingness to undergo training.
• Prior customer service experience, especially in telephone communication.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Suite and CRM systems (or willingness and ability to learn).
• Commitment to maintaining patient confidentiality.
• Must pass a criminal background check.

Pay

USD $22.00 - USD $24.00 /Hr.