Patient Benefits Specialist

Responsibilities

• Guidance and Liaison Role: Act as the primary point of contact for patients regarding their medical-card benefits, providing clear explanations of the EEOICPA/RECA programs.
• Data Management: Accurately input and maintain patient records using strong computer skills and CRM systems.
• Maintain HIPAA privacy and confidentiality.
• Requesting Medical Records.
• Relationship Building + Clear Communication: Develop and maintain strong relationships with patients, authorized representatives, case managers, and internal teams.
• Customer Service Excellence: Provide outstanding customer service, striving to continuously improve patient satisfaction.
• Professional Representation: Represent the company professionally, ensuring patients receive the support they need.

Qualifications

• Familiarity with EEOICPA/RECA programs or a willingness to undergo training.
• Prior customer service experience, especially in telephone communication.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Suite and CRM systems (or willingness and ability to learn).
• Commitment to maintaining patient confidentiality.
• Must pass a criminal background check.

Pay

USD $22.00 - USD $24.00 /Hr.