Patient Benefits Coordinator II - Social Security Database

Patient Benefits Coordinator II - Social Security Database

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

Responsibilities

• Assist patients with their Social Security paperwork including initial application, reconsiderations, and appeals; use the online Social Security portal to submit applications and send in supporting documentation whenever possible; register as a representative with the Social Security Administration and follow through on assigned caseload
• Maintain the program’s internal Social Security database, tracking applications, and reporting on outcomes to the team; meet weekly for case conferencing with the internal Social Security team and be prepared to discuss outstanding cases
• Outreach to various shelter sites across Greater Boston, assisting patients with Social Security applications and relevant follow-up; provide backup at shelter sites by greeting patients at the front desk and direct them throughout the clinic according to their needs
• Cookordinate with patient’s care team to best prepare Social Security applications and appeals
• Assist patients and troubleshoot issues with applications for emergency assistance programs (EAEDC)
• Work with Disability Determination Services (DDS) and their homeless liaison to ensure that patients are receiving timely decisions and follow up on their applications, work with the Social Security Administration’s local Public Relations department to follow up on submitted applications and identify best practices
• Attend quarterly meetings with DDS and act as the lead for homeless services; organize and attend quarterly meetings with SSA and the internal team
• Successfully complete MassHealth Certified Application Counselor exam (CAC) within 60 days of hire and maintain active certification status

Qualifications

• High school diploma or equivalency required
• Associate's or bachelor's degree in a related field and/or have attained the requisite skills from prior work experience (1-2 years experience in a patient benefits or health insurance support capacity) required
• 2 years of benefits experience in a clinical environment preferred
• Knowledge of health insurance and entitlement benefits programs preferred
• Ability to work with minimal supervision successfully
• Strong computer skills: Microsoft Office Suite including Excel
• Familiarity with EPIC (electronic medical record) preferred
• Bilingual in Spanish/English preferred

Benefits

The compensation increases based on years of experience and ranges from $23.00-$35.60 per hour. BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.