Patient Balance Collector

Essential Job Duties & Responsibilities

• Comply with established policies and procedures, objectives, HIPAA, safety and environmental standards.
• Accurately enter payments, adjustments, patient demographics and insurance information.
• Collections: Collects delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur.
• Collection Actions: Performs various collection actions including contacting patients by phone or mail, and prepares information for the collection agency.
• Secures outstanding balance payments for care.
• Other duties as assigned.

Experience

• 2+ years medical billing and/or collections experience in a physician’s or other medical facility setting.
• Must be able to multi-task, meet deadline and be a team player.

Knowledge, Skills & Abilities

• Working knowledge of Microsoft Office and Teams.

Working Conditions & Physical Requirements

• This job operates in an office setting.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.
• This position requires occasional travel to medical offices.
• This position requires sitting for long periods of time.
• This position requires frequent use of a computer and other office productivity machinery.
• This position requires occasional lifting, carrying, pushing, and/or pulling, and positioning oneself to lift, move, and assemble heavy objects, boxes, and/or containers.