Patient Assistance Program / Financial Advocacy Coordinator

About the role

The organization operates in the oncology pharmacy sector, addressing the challenge of financial barriers faced by cancer patients needing access to critical medications. It supports patients by facilitating access to financial assistance programs for pharmacy co-pays, working to improve affordability and treatment adherence. The company serves patients primarily through its Woodridge, Illinois location, with opportunities for remote work after initial training. The Patient Assistance Program / Financial Advocacy Coordinator supports patients and their families by helping them secure financial resources for pharmacy co-pays. This role is essential in navigating nonprofit and manufacturer assistance programs, explaining application processes, and ensuring patients can access the medications they need. The position contributes directly to reducing financial stress on patients and improving treatment access.

Responsibilities

• Assist patients and families in obtaining financial assistance for pharmacy co-pays through first call resolution
• Maintain knowledge of health insurance, pharmacy benefits, cancer diagnoses, and related treatments
• Support and manage applications for nonprofit and manufacturer assistance programs
• Explain insurance benefits and co-pay structures clearly to patients
• Accurately maintain patient demographic and insurance information in CPR+ system
• Collaborate with pharmacy operations and cross-functional teams for efficient service delivery

Requirements

• High School Diploma or GED
• Minimum 1 year of patient assistance or advocacy experience
• Registration with Board of Pharmacy as required by state law
• Strong communication, organizational, and customer service skills
• Preferred: Associate degree or Certified Pharmacy Technician (PTCB) certification
• Preferred: 3+ years of patient assistance or advocacy experience
• Preferred: Experience in specialty pharmacy

Pay

Starting salary at $23.00 per hour and up

Benefits

• Medical, dental, and vision insurance
• 401k opportunity
• Paid time off and paid holidays
• Tuition reimbursement
• Quarterly incentive bonus
• Paid volunteer day
• Referral incentive program
• Company-paid life insurance and short/long-term disability coverage