Patient AR Coordinator

About the role

The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools.

Responsibilities

• Patient AR Management: Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues. Document interactions and escalate unresolved barriers. Monitor and report AR aging trends in total and by branch.
• Athena Patient Payment Tools - Setup, Management & Optimization: The coordinator will set up, document, activate, and manage the following Athena workflows to completion: Athena Payment Plans - configure and transition to automated payments; Athena Statement Pay - activate and ensure full functionality; Athena