Patient Appointment Coordinator - Full Time / Variable Shift

About the role

As a Patient Appointment Coordinator at Island Health, you will play a key role in supporting the mission to care for those who care for others. You will help create a positive and seamless experience for every team member, ensuring they feel valued, supported, and heard.

Responsibilities

• Warmly and professionally greets and registers patients with a smile.
• Verifies insurance and demographic data and updates information as needed.
• Schedules appointments for medical providers.
• Calls patients with appointment reminders.
• Works patient electronic worklists.
• Prepares patient record for appointments, print routing slips, and fills out other documents as needed.
• Picks-up, sends, and distributes mail from post office.
• Initiates and assists with patient release of records.
• Affords other administrative office support.

Requirements

• High School Diploma required, advanced education preferred.
• Previous experience in a physician clinic setting strongly preferred.

Qualifications

• Analytical and problem-solving skills.
• Ability to clearly communicate medical information to professional practitioners and/or general public.
• Ability to use independent judgment and to manage and impart confidential information.
• Working knowledge of electronic medical records.
• Ability to use inter/intranet to research issues and access administrative and other applications.
• Ability to use technology applications to increase efficiency and accuracy in support of clinic.
• Excellent written and verbal skills; must communicate effectively with individuals from multiple disciplines.
• Strong attention to detail, accuracy and thoroughness.
• Ability to monitor own work to ensure quality, and possess excellent prioritization skills.

Skills

• Interpersonal skills.
• Organizational skills.
• Attention to detail.
• Communication skills.

Benefits

At Island Health, you will enjoy a comprehensive benefits package including:

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Paid Time Off and Extended Illness Benefits.
• Life Insurance and Long-Term Disability Coverage.
• Vested Retirement Contributions and Flexible Spending Accounts.
• Tuition Reimbursement and Student Loan Repayment Programs.
• Employee Recognition Events and a supportive, community-focused team.

Pay

$20.41 – $30.61 per hour

Schedule

Full Time / Variable Shift