Patient Appointment Coordinator

About the Role

Join UChicago Medicine as a Patient Appointment Coordinator at our Burr Ridge Access Center. This is a 100% onsite opportunity based in the greater Chicagoland area. You will obtain, verify, and input demographic, insurance, and referring physician information, document messages electronically using appropriate medical terminology, triage calls per protocol, and assist callers in alignment with the Ideal Patient Experience approach.

Responsibilities

• Greet callers warmly and use the standard greeting.
• Respond to customer inquiries appropriately.
• Obtain and input demographic, insurance, and referring physician information for new patient calls.
• Schedule appointments per practice protocols using computerized scheduling systems.
• Inquire about special needs and document appropriately.
• Provide pre-appointment instructions, directions, and messages per protocol.
• Verify and update demographic, insurance, and other information for returning patients.
• Follow protocols to investigate scheduling opportunities if patients express discontent with offered schedules.
• Collaborate with others to determine if accommodations can be made for earlier appointments.
• Document all messages electronically using appropriate medical terminology via the In Basket functionality and forward to clinical providers.
• Thank callers and offer additional assistance.
• Provide service recovery for dissatisfied callers and escalate calls per protocol.
• Manage the wait list according to practice protocol.
• Perform basic office duties and other assigned tasks.

Requirements

• High School Diploma.
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Exceptional customer service skills, including independent thinking, sound judgment, and creativity in resolving customer issues.
• Ability to balance multiple priorities and handle challenging situations.
• Excellent verbal communication skills.
• Basic office skills, including 35 WPM typing and 4,500 keystrokes per hour.
• Ability to accurately and efficiently enter alphanumeric data on screen.
• Proficiency with personal computers and select software applications, including Epic.
• Successful completion of Cadence Scheduling system training and competencies.

Preferred Qualifications

• Associate or Bachelor’s Degree.
• Knowledge of basic medical terminology.

Schedule

Full-time (1.0 FTE), Monday through Friday, 8:30 AM to 5:00 PM.

About Us

We’ve been at the forefront of medicine since 1899, providing superior healthcare with compassion. Our mission is to advance medical innovation, serve community health needs, and move collective knowledge forward. We value employees with passion, talent, and commitment to patients and each other. Join us in enriching human life through meaningful work.

Pay

The pay range for this position reflects the anticipated wage or salary for a full-time equivalent (1.0 FTE) based on current market data and is reviewed annually. Compensation at hire will vary based on candidate qualifications, experience, and organizational considerations, such as internal equity.

Benefits

Review the full complement of benefit options for eligible roles at UChicago Medicine Benefits.