PATIENT AND FAMILY SPECIALIST

Job summary

The Patient and Family Specialist provides direct patient and family services including educational, advocacy, hospitality and referral services in efforts to reduce anxiety, improve coping, maximize the utilization of health care and improve outcomes. This position requires excellent customer service and assessment and active listening skills, is knowledgeable of internal and external resources and is able to help patients and families obtain and understand credible cancer information to be able to manage the disease and treatment. All efforts are to achieve the objectives of improving the patient and family experience at Moffitt Cancer Center and improve patient safety, quality and satisfaction. This position collaborates with stakeholders to create and implement processes and programs to improve the accessibility to patient and family services, including access to patient education resources. This position involves daily direct patient and family member contact in the Patient Libraries and Welcome Centers and integrates Moffitt Cancer Center service, diversity, and patient and family centered care philosophies in all program development and implantation aimed at enhancing the patient and family experience.

About the role

Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces. Summary Job summary: The Patient and Family Specialist provides direct patient and family services including educational, advocacy, hospitality and referral services in efforts to reduce anxiety, improve coping, maximize the utilization of health care and improve outcomes. This position requires excellent customer service and assessment and active listening skills, is knowledgeable of internal and external resources and is able to help patients and families obtain and understand credible cancer information to be able to manage the disease and treatment. All efforts are to achieve the objectives of improving the patient and family experience at Moffitt Cancer Center and improve patient safety, quality and satisfaction. This position collaborates with stakeholders to create and implement processes and programs to improve the accessibility to patient and family services, including access to patient education resources. This position involves daily direct patient and family member contact in the Patient Libraries and Welcome Centers and integrates Moffitt Cancer Center service, diversity, and patient and family centered care philosophies in all program development and implantation aimed at enhancing the patient and family experience.

Responsibilities

• Provides direct patient and family services including educational, advocacy, hospitality and referral services
• Reduces anxiety and improves coping for patients and families
• Maximizes the utilization of health care and improves outcomes
• Achieves objectives of improving the patient and family experience at Moffitt Cancer Center and improve patient safety, quality and satisfaction
• Collaborates with stakeholders to create and implement processes and programs to improve the accessibility to patient and family services
• Involves daily direct patient and family member contact in the Patient Libraries and Welcome Centers
• Integrates Moffitt Cancer Center service, diversity, and patient and family centered care philosophies in all program development and implantation aimed at enhancing the patient and family experience

Requirements

• Two (2) years' of experience in customer service, social service, or healthcare is required.
• In lieu of a Bachelor's Degree, a Master's Degree may be considered with zero experience.

Qualifications

• Excellent verbal, written and listening skills
• Working proficiency in Microsoft Office applications, i.e. Word, Excel, Outlook, Power Point, Access, and web navigation
• Managing self: personal organization, time management, multi-tasking and resolving issues
• Communicating: listening, responding effectively, presenting orally before individuals and groups, writing informally and formally, working cooperatively with others
• Managing workloads and processes, making sound decisions, managing conflict, planning and organizing

Skills & Specialized Training

• Excellent verbal, written and listening skills
• Working proficiency in Microsoft Office applications, i.e. Word, Excel, Outlook, Power Point, Access, and web navigation
• Managing self: personal organization, time management, multi-tasking and resolving issues
• Communicating: listening, responding effectively, presenting orally before individuals and groups, writing informally and formally, working cooperatively with others
• Managing workloads and processes, making sound decisions, managing conflict, planning and organizing

Pay

Salary Range $20.14 - $30.70 Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Benefits

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, and a retirement plan. Additionally, we offer generous paid time off, flexible spending accounts, and opportunities for professional development and growth within the organization.