Patient and Family Financial Advocate

Job Summary

The Patient and Family Financial Advocate provides exceptional financial experiences to patients by assisting them with navigating insurance benefits and understanding potential financial liability. They also identify patients eligible for financial and social assistance from public agencies, act as liaisons, and document assessments.

Responsibilities

• Navigate and explain insurance benefits to patients
• Assess patients' financial and social situations to determine eligibility for assistance
• Act as a liaison between patients and public agencies
• Ensure accuracy of demographic and financial information for each account
• Support and motivate a team
• Collaborate with other departments
• Support compliance with healthcare billing regulations and insurance processes
• Manage time and organize tasks effectively

Requirements

• High School Diploma or GED
• Associate’s degree preferred
• Completed Financial Advocate orientation modules within six months of hire
• One year of experience in patient access, patient accounts, customer service, or a large hospital/medical front office
• Two years of experience preferred

Qualifications

• Proficient in customer service and data collection processes
• Strong analytical and problem-solving abilities
• Demonstrated ability to support and motivate a team
• Solid understanding of healthcare billing regulations, insurance processes, and compliance requirements
• Excellent organizational and time-management skills

Preferred Qualifications

• Medical Terminology
• EPIC proficiency