PATIENT AMBASSADOR (FULL TIME)

Job Summary

Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

Essential Duties and Responsibilities

• Counsels patients and families regarding hospital policies and procedures.
• Serves as the primary representative of the Patient Experience Team for your respective unit.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Promotes client satisfaction at a level that ensures account retention.
• Affirms client awareness of the Patient Experience Program.
• Affords assistance in customizing programs to meet each account's unique needs as required.
• Affords assistance in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Affords assistance in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely manner.
• Performs other duties as assigned.

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• IDentify Theft Protection
• Pet Insurance
• other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Company Information

Job ID / Requisition Number: N/A
Note: Online applications accepted only.
Schedule: Full time schedule. 8:00 am to 4:30 pm, days may vary; rotating weekends. More details upon interview.
Pay Range: $18.00 per hour to $20.00 per hour.

Company Details

Crothall Healthcare is a subsidiary of Compass Healthcare, a Compass Group company. Compass Group is an equal opportunity employer. Crothall maintains a drug-free workplace.