Patient Advocate Representative III

About the role

Work Location: Saint Francis Hospital - Bartlett. Shift Information: Monday‑Friday 8:30a‑5p based on department needs. Responsible for providing lead support to Supervisors and Managers within a specific market or region of client hospitals. Acts as mentor and trainer for new staff. Provides cross coverage for hospital‑based Patient Advocates. Provides account level analysis for supervisors and hospitals.

Responsibilities

• Assists market leadership with the review and documentation of employee work effort on account work and provides feedback to staff.
• Assists market leadership with the compilation and analysis of various monthly reports (Month End data, Aging, Trending, Cancellations, Inventory Reconciliations, facility census review, etc).
• Interacts with various levels of facility administration to communicate departmental needs or issues and acts as liaison when attending or leading facility meetings.
• Provides cross‑coverage for assigned market facilities when a Patient Advocate is on vacation or ill, including traveling to facility, screening patients for government program eligibility, completing necessary paperwork with patients, documenting decisions on referrals in automated systems and required departmental paperwork.
• Performs financial clearance function including collections.
• Trains and mentors new hires on department policies and procedures, facility protocol, and various operating systems.
• Reviews accounts referred from the Patient Advocate for cancellation where the patient may not have cooperated and/or is not eligible for a government program.
• Carries out supervisory responsibilities: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• High School diploma or equivalent.
• Minimum 2 years work experience with Social Services, Hospital Admitting, or related area.
• Ability to sit and work at