Patient Advocate Representative

About the role

Work Location: Detroit Receiving Hospital. Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Identify sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Obtain and complete the Confidential Financial Statement form and assist patients in applying for benefits. As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide, helping clients strengthen financial and clinical performance, serve communities, and succeed at the business of healthcare.

Responsibilities

• Conducts interviews with patients and/or family members.
• Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle.
• Performs financial clearance function including collections.
• Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.
• Follows up on EES assigned accounts to ensure follow-through on Government application submitted.
• Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.
• Conducts field visits to patient homes for skip tracing and or assisting patient with documents.
• Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.

Requirements

High School diploma or equivalent; Minimum 2 years work experience with Social Services or Hospital Admitting or related area; Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment, which may include COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Qualifications

Ability to sit and work at a computer terminal for extended periods of time; Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside; Ability to travel if required; Both Hospital and Office facilities, in direct contact with Patients and Staff; Some travel may be required.