Patient Advocate Representative
About the role
Work Location: The Hospitals of Providence Sierra Campus. Shift Information: Sunday‑Thursday, 10:30 a.m.–7:00 p.m. Responsible for screening self‑pay patients at hospital bedside for eligibility in various governmental and non‑governmental programs, identifying all sources of potential payors (auto insurance, Workers’ Compensation, commercial insurance, private insurance, TPL, etc.) to route accounts appropriately in the Patient Accounting environment, and obtaining and completing the Confidential Financial Statement form while assisting patients in applying for any benefits for which they may be eligible.
As part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide, helping clients strengthen financial and clinical performance, serve communities, and succeed at the business of healthcare.
Responsibilities
- Conducts interviews with patients and/or family members.
- Records and maintains complete documentation of activities performed on account while in‑house and during the Patient accounting cycle.
- Performs financial clearance function including collections.
- Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.
- Follows up on EES assigned accounts to ensure follow‑through on Government application submitted.
- Develops a working relationship with patients, based on good communication skills, enabling accounts to be