Patient Advocate Representative

Work Location: Saint Francis Hospital – Memphis

Schedule

Rotating weekends and some holidays. 10:30 AM – 6:00 PM

Responsibilities

• Conducts interviews with patients and/or family members.
• Records and maintains complete documentation of activities performed on account while in-house and during the Patient Accounting cycle.
• Performs financial clearance function including collections.
• Cancels accounts that have not had any patient cooperation and are not eligible for any programs; prepares accounts for Financial Assistance review.
• Follows up on EES assigned accounts to ensure follow-through on Government application submitted.
• Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.
• Conducts field visits to patient homes for skip tracing and/or assisting patient with documents.
• Notifies hospital case management, social services, and admissions staff of case screening determinations and outcomes via verbal and written communication.
• Screens self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs.
• Identifies all sources of potential payors including auto insurance, Workers’ Compensation, commercial insurance, private insurance, and TPL to route accounts appropriately in the Patient Accounting environment.
• Obtains and completes the Confidential Financial Statement form and assists patients in applying for benefits for which they may be eligible.

Requirements

• Working familiarity with the rules and regulations pertaining to Federal, State, and County programs.
• Proficient in Windows, Microsoft Outlook, Excel, and Word programs.
• Ability to work independently.
• Excellent oral and written communication skills, with a clear understanding of the English language.
• Detail-oriented, with strengths in dealing with multiple facilities, supervisors, and hospital platforms.
• Ability to prioritize and manage multiple tasks efficiently.
• Bilingual (Spanish) preferred.
• As applicable and permitted by law, candidates must obtain and provide confirmation of all required vaccinations and screenings prior to employment, including but not limited to COVID-19 and influenza vaccinations.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of work experience with Social Services, Hospital Admitting, or a related area.

Physical Demands

• Ability to sit and work at a computer terminal for extended periods of time.
• Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside.
• Ability to travel if required.

Work Environment

• Both hospital and office facilities, in direct contact with patients and staff.
• Some travel may be required.