Patient Advocate

About the role

Greater Seacoast Health is looking for a compassionate and customer-focused Patient Advocate to become one of the founding team members at their brand-new Wakefield Primary Care practice.

If you enjoy helping others, solving problems, and making people feel valued, we'd love to have you on our team.

Why Join Greater Seacoast Health?

Help Launch Our New Wakefield Practice
Become one of the first employees helping build an exceptional patient experience and welcoming environment from day one.

Make a Difference Every Day
Every phone call, every greeting, and every interaction helps patients feel comfortable, supported, and connected to the care they need.

Join a Collaborative Team
Work alongside providers, nurses, behavioral health professionals, and clinical support staff who believe exceptional care starts with exceptional teamwork.

Grow Your Career
Develop valuable healthcare experience while building a career with a mission-driven organization that promotes professional growth and advancement.

What You'll Do

• Welcome patients with professionalism, warmth, and compassion.
• Schedule appointments and coordinate patient access to care.
• Verify insurance coverage and maintain accurate patient records.
• Educate patients about financial assistance programs, payment options, and available services.
• Collect copays and patient payments accurately.
• Connect uninsured or underinsured patients with available resources.
• Answer incoming calls and assist patients with questions and scheduling needs.
• Collaborate with providers and clinical staff to ensure a seamless patient experience.
• Maintain confidentiality while delivering exceptional customer service.

Minimum Qualifications (Required to Be Considered)

• High School Diploma or equivalent.
• Minimum of one (1) year of customer service, administrative support, medical reception, patient registration, or call center experience.
• Strong computer, communication, and organizational skills.

Preferred Qualifications

• Healthcare registration or medical office experience.
• Electronic Health Record (EHR) experience.
• Experience working with insurance verification and patient scheduling.
• Bilingual candidates are encouraged to apply.

Benefits

• Competitive Compensation
• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Employer-Paid Life Insurance
• Employer-Paid Short-Term Disability
• Generous Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Professional Development Opportunities
• Supportive, mission-driven culture

About Greater Seacoast Health

Greater Seacoast Health is a nonprofit healthcare organization committed to providing integrated, compassionate, high-quality healthcare for everyone in our community.

We believe exceptional patient care begins with exceptional people, and every member of our team plays an important role in improving the health of the communities we serve.

Our values guide everything we do:

• Compassion
• Respect
• Integrity
• Collaboration
• Excellence

Ready to Help Build Something Great?

If you're looking for more than just a job—if you're looking for the opportunity to help launch a new healthcare practice while making a meaningful difference in your community every day—we'd love to hear from you.

Apply today and become one of the founding team members at Greater Seacoast Health's new Wakefield Primary Care practice.