Patient Advocate - Pensacola, FL, USA

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Remain available throughout agreed hours of coverage for contact by the RMI GCC
• Deploy to pre-defined medical facilities in area of operation to meet and greet RMI patient within 1 hour of notification from GCC (Or any other agreed timeframes)
• Work in conjunction with the GCC to ensure that payment methods have been agreed with the receiving medical facility. Where applicable, act as a mediator between medical facility and GCC
• Ensure swift access to care for RMI patients, responding to problems in a pragmatic and professional manner to resolve as quickly as possible
• Provide translation from local dialect to English in both verbal and written forms and pass this on to the GCC
• Deploy to medical facilities daily when a protracted in-patient stay occurs
• Manage the welfare of patients through any admission to a medical facility, ensuring that the patient is comfortable, understands the treatment being provided and meet reasonable requests for support
• Establish working relationships with treating physicians and where applicable speak directly with the treating medical team to acquire up to date information
• Provide timely updates to the GCC on the status and proposed plans for the patient in both written and verbal forms
• Always demonstrate a professional and calm persona, with a confident ability to liaise with client management as required
• Utilize local knowledge to arrange other services, as required

EDUCATION AND EXPERIENCE

• Minimum of 2 years’ experience as a medical healthcare professional in area of operation
• Bilingual – local language & dialect (as per area of operation), and English
• Experience providing patient advocacy in remote/international areas, preferred
• Foreign travel experience
• Excellent communication skills and professionalism
• Demonstrated self-discipline
• Able to integrate into a cross-cultural social structure

COMPUTER SKILLS

• Proficiency in Microsoft Office applications
• General computer & technology literacy preferred

CERTIFICATES AND LICENSES

• Valid driver’s license for area of operation (preferred)