Patient Advocate - Day Shift - Wednesday and Thursday Days Off

Position Summary

At Stony Brook Medicine, under direction of the Director of Patient Advocacy, the Patient Advocate will work in the Patient Representative department and will interact with patients, families, visitors, and administrative and professional staff as well as community members and university staff.

Duties

• Facilitate resolution to expressed concerns, answer questions, and honor requests or commendations.
• Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff.
• Serve as liaison between patients, families, hospital and medical staff.
• Advocate for Patient’s Rights
• Promote patient satisfaction.
• Serve as a resource by providing information for the patient regarding organizational services and resources.
• Offer assistance by fostering a collaborative relationship with the healthcare team, the patient and the family.
• Utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient's concerns.
• Initiate appropriate documentation to address the concerns of the patient and provides critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed.
• Maintain database tracking all complaints, grievances, compliments.
• Participate on committees, work groups, and/or process improvement teams that improve the patient experience by providing feedback from the patient to the organization.

Qualifications

• Bachelor's degree and at least 3 years of hospital and/or healthcare environment experience with demonstrated history of working with patients.
• Proven success applying a team approach to resolving issues or accomplishing goals.
• Proficiency with Microsoft applications.

Preferred Qualifications

• Previous patient advocacy type experience.
• Social work education and/or experience.
• Bilingual.

Special Notes

A resume/CV should be included with the online application.