Patient Advocate

About the role

Help older adults get the care they need, from home, with a schedule you can count on. You’ll make calls, assist with insurance confusion, arrange transportation to appointments, help with medication needs, and provide friendly, patient support—all with a clear, organized workflow that tells you exactly what to do next.

Responsibilities

• Call older adults to discuss their healthcare needs
• Help resolve insurance confusion and coverage questions
• Arrange transportation to medical appointments when needed
• Assist with medication refills and related concerns
• Provide a friendly, patient voice and move to the next case after each call

Requirements

• Computer and reliable internet connection
• Quiet place to talk on the phone
• Comfort speaking with people over the phone
• Ability to be kind and patient with older adults (e.g., someone’s grandmother)
• No prior healthcare experience or certifications required
• Eligible to work from the following states: Alabama, Idaho, Iowa, Kansas, Louisiana, Minnesota, Mississippi, North Carolina, North Dakota, Pennsylvania, South Carolina, South Dakota, Wisconsin, Wyoming

Skills

• Friendly voice and good listening skills
• Patience and empathy
• Willingness to pick up the phone and help
• Ability to hold a clear conversation
• Basic computer proficiency

Benefits

• Full-time W‑2 position
• Health insurance after 90 days
• Paid time off after 90 days
• Two paid 15‑minute breaks and one 30‑minute unpaid lunch each day
• Fully remote work

Pay

$12.50 paid on the first of the month.

Schedule

Set schedule: 8:30 am – 5:00 pm, Monday through Friday (no nights, weekends, or on‑call duties).