Patient Advocate

Duties And Responsibilities

• Aid patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with the local assistance offices.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent is required, with a healthcare-related degree preferred.
• Two to three years of experience in customer service are preferred.
• Bilingual in Spanish (spoken and written skills) is a plus.
• Must have reliable transportation to ensure consistent on-site attendance and punctuality.
• Ability to use the internet and learn databases.
• Must meet monthly productivity goals.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills, effective communication, and the ability to solve problems.
• High level of integrity and dependability with a strong sense of urgency and results-oriented.
• Excellent written and verbal communication skills required.

Working Conditions

• The noise level in the work environment is usually minimal.
• The physical demands include moving around the work area, light lifting, sitting, performing manual tasks, operating tools and office equipment, extending arms, kneeling, talking, and hearing.
• The mental demands involve following directions, collaborating with others, and handling stress.
• The work environment is generally safe with minimal noise.