Patient Advocate

About Matter Health Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are, building trusted relationships within the communities we serve. We are rapidly expanding across Georgia and seeking mission-driven professionals who thrive in fast-paced, people-centered environments. We lead with Love in Everything We Do. About The Role The Patient Advocate & Liaison (PAL) is the face of Matter Health within the communities we serve. This field-based role is responsible for building trusted relationships with older adults living in affordable housing communities and helping them stay engaged in their healthcare journey. Working alongside an Nurse Practitioner (NP), you'll serve as the primary relationship-builder for your assigned communities—educating patients about Matter Health, supporting enrollment, coordinating follow-up, identifying barriers to care, and helping patients stay connected to the services they need. This role is ideal for someone who enjoys working directly with people, thrives in community settings, and is passionate about improving healthcare access for underserved populations. What You’ll Do Build trusted, lasting relationships with older adults living in assigned communitiesServe as the primary community representative for Matter HealthEducate prospective patients about Matter Health's care model and available servicesSupport patient outreach, enrollment, scheduling, and ongoing engagementConduct in-person outreach, phone calls, and community events to connect with patientsPartner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teamsIdentify barriers to care and connect patients with appropriate community resourcesAssist patients throughout their healthcare journey—from initial introduction through ongoing engagementMaintain accurate documentation in Salesforce and AthenaHelp improve patient retention and overall healthcare access within your assigned communities What We’re Looking For 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused rolesPassion for serving older adults and underserved communitiesOutstanding communication and relationship-building skillsComfortable working independently in a field-based environmentStrong organization and time management skillsAbility to collaborate with clinical and operational teamsValid driver's license and reliable transportation requiredExperience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach is a plusBilingual Spanish is a plus Why Matter Health? We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays an essential part in improving healthcare access for older adults historically underserved by traditional healthcare systems. This is not just our mission statement—it's the work we do every day. We Lead with Love in Everything We Do. Working at Matter Health We’re committed to supporting the whole person—at work and beyond. Benefits for full-time team members begin the first of the month following your start date. Health & Wellness Medical, dental, and vision coverageEmployer-funded HSA optionsEmployer-paid life and disability insuranceVoluntary illness, accident, and hospitalization coverageAccess to Matter Health’s in-person and virtual care services Financial Security Competitive compensation401(k) with company match beginning at day 60Access to financial wellness resources and support Time Away Up to 4 weeks of PTO10 paid company holidays2 volunteer days annually to support causes meaningful to you Eligibility is based on full-time employment status. Additional details will be shared during the interview process. Equal Opportunity Employer Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.