We need to output HTML fragment with sections: About the role? The posting includes Position Summary is like about the role. Also Responsibilities, Qualifications, maybe Benefits? There's a "Why Join Curae?" section which could be Benefits? It's more about culture. Could treat as Benefits? But guidelines: include section only when posting has real, specific content. "Why Join Curae?" is specific content about culture, mission, etc. Could map to Benefits? But Benefits usually about compensation, perks. Not present. Could treat as "About the role" for Position Summary, "Responsibilities" for Key Responsibilities, "Qualifications" for Qualifications, maybe "Skills" not separate. There's no explicit Pay or Schedule beyond work schedule mentioned in Position Summary and Work Schedule & Location. That is schedule info: Monday-Friday 8:00-4:30, onsite. So we can include a Schedule section with that info. Benefits: not mentioned besides maybe "Why Join Curae?" but that's not benefits. Could omit Benefits section. Pay: not mentioned. So we will have sections: About the role (Position Summary), Responsibilities, Qualifications, Schedule. Possibly also "Work Location" but that's part of schedule. Could incorporate location into Schedule section or separate? Guidelines: Use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use Schedule for work schedule and location. We'll include location details inside Schedule
. Also note "Work Location: 100% onsite at the assigned hospital". Also mention travel occasional.
We must not repeat job title as heading. No Job ID. Remove boilerplate.
We need to preserve all substantive information. Let's extract.
Position Summary: includes local residency requirement, Charleston SC area, no relocation assistance. Role description: Patient Advocate proactively identifies uninsured/underinsured patients, engages eligible patients in conversations about coverage and financial options. Requires face-to-face meetings, explain complex info, obtain info/documentation, assist throughout enrollment/assistance. Highly patient-facing. Interact with patients at various stages: newly admitted, receiving care, preparing for discharge, returning for follow-up, ongoing treatment. Approach with compassion, professionalism, confidence. Full-time hospital-based position requiring on-site schedule Monday-Friday 8:00 a.m. to 4:30 p.m. Physically present each workday, significant portion engaging directly with patients. Combines compassion, communication skills, analytical thinking, organization, data-driven approach. Ideal candidate comfortable in hospital environment, interacting with patients, utilizing reporting tools, monitoring KPIs, collaborating with hospital partners to deliver exceptional patient experience.
Work Schedule & Location: schedule Monday-Friday 8:00-4:30, Work Location: 100% onsite at assigned hospital, Work Environment: Hospital-based, patient-facing, Patient Interaction: Frequent direct face-to-face, Travel: Occasional travel may be required for training, team meetings, other business needs. Not remote or primarily office-based. Expected to be present onsite during scheduled work hours and actively engage with patients and staff. Reports to Regional Education & Enablement Manager.
Key Responsibilities: list bullet points under Direct Patient Engagement & Advocacy, Patient Identification & Enrollment, Hospital Partnership & Collaboration, Compliance & Patient-Centered Service.
Qualifications: Education, Experience, etc.
Why Join Curae?: description of mission, culture, impact.
We'll output HTML with sections:
About the role
... (position summary)
Responsibilities
- ... each responsibility item
We need to preserve all bullet points. Let's extract each bullet.
From Direct Patient Engagement & Advocacy:
- Engage directly with patients in person throughout the hospital, including patients at various stages of care and treatment.
- Conduct compassionate, professional face-to-face conversations with patients regarding their insurance status, healthcare coverage, financial needs, and available assistance programs.
- Proactively approach and engage uninsured and underinsured patients identified through census reports, referrals, encounter data, and other hospital resources.
- Meet with patients throughout their healthcare journey, including admission, active treatment, discharge planning, follow-up care, or other appropriate points of engagement.
- Establish trust and rapport with patients who may be experiencing financial stress, uncertainty, or difficulty navigating the healthcare system.
- Explain complex healthcare coverage and financial assistance information clearly, simply, and in a patient-friendly way.
- Listen to patient concerns, identify barriers to coverage or payment, and help determine appropriate next steps.
- Obtain patient consent and required information to evaluate eligibility for available programs.
Patient Identification & Enrollment:
- Perform comprehensive daily reviews of assigned inpatient census populations to ensure all eligible patients are evaluated for sponsorship opportunities, and no qualifying referrals are missed.
- Manage the patient engagement process from initial identification through completed enrollment, maintaining accountability for overall referral conversion performance.
- Educate patients on available healthcare coverage and financial assistance options, including Medicaid, ACA Marketplace plans, CHIP, charity care, sponsorship programs, and other available resources.
- Help patients complete applications, gather supporting documentation, and navigate enrollment and renewal processes.
- Follow up with patients as needed to obtain outstanding information, complete applications, and support successful enrollment.
- Evaluate patient eligibility for available programs and escalate complex cases when appropriate.
Hospital Partnership & Collaboration:
- Serve as a visible and trusted Curae representative within the assigned hospital.
- Maintain a professional presence and represent Curae's mission and values while working within the hospital environment.
Compliance & Patient-Centered Service:
- Maintain strict confidentiality and compliance with HIPAA and all organizational, hospital, and regulatory requirements.
- Follow all hospital policies and procedures applicable to onsite Curae staff.
- Maintain professional boundaries and appropriate communication when interacting with patients, families, caregivers, and hospital staff.
- Advocate for patient access to care by delivering empathetic, patient-centered service while supporting Curae's mission of removing financial barriers to treatment.
Qualifications: list.
Education:
- High school diploma or GED required.
- Associate's or bachelor’s degree in public health, Social Work, Healthcare Administration, Human Services, or a related field preferred.
Experience:
- One to three years of experience in patient advocacy, healthcare enrollment, case management, insurance navigation, revenue cycle, medical billing, or a related healthcare setting.
- Working knowledge of Medicaid, ACA Marketplace plans, CHIP, and healthcare financial assistance programs.
- Experience interacting directly with patients in a healthcare, hospital, clinical, social services, or customer-facing environment.
- Experience utilizing data analytics or reporting platforms, with Power BI experience strongly preferred.
- Experience managing patient referrals, case workflows, or conversion-based performance metrics is highly desirable.
- Strong interpersonal and relationship-building skills with the ability to establish trust quickly with patients and hospital staff.
- Strong problem-solving, organizational, analytical, and critical-thinking skills.
- Excellent verbal and written communication skills, with the ability to simplify complex information for diverse audiences.
- Comfortable initiating conversations with patients and engaging individuals who may be experiencing stress, financial hardship, or uncertainty about their healthcare.
- Ability to work independently while also collaborating effectively with hospital and Curae teams.
- Proficiency with Microsoft Office applications, electronic health records (EHR), billing platforms, case management systems, and CRM software.
- Must be willing and able to work onsite at the assigned hospital Monday through Friday, 8:00 a.m. to 4:30 p.m.
- Must be comfortable spending a significant portion of the workday engaging directly with patients in person.
- Candidates must be willing and able to obtain Certified Application Counselor (CAC) certification for the assigned client's state within 30 days of hire.
Why Join Curae? (maybe as Benefits? but we can treat as a section "Why Join Curae?" but guidelines only allow specific headings list. Could we use "Benefits"? Not exactly. Could we omit? The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". It doesn't forbid adding a custom heading not in list? It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, but likely they expect only those headings. However "Why Join Curae?" is not one of those. Could we incorporate that content into Benefits? Benefits section could contain culture/why join. It's not typical benefits but we could treat as Benefits. The posting does not mention specific benefits like health insurance, PTO, etc. But "Why Join Curae?" is about mission and culture. Might be okay to put under Benefits as it's still substantive. However guidelines: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting does state "Why Join Curae?" which is about why to join, not benefits per se. But it's still a section about reasons to join. Could be considered Benefits? I'd lean to include a Benefits section with that content, as it's the closest match. It's not filler. It's specific.
Thus we will have sections: About the role, Responsibilities, Qualifications, Schedule, Benefits.
Check if any other sections like Skills: not separate.
Now craft HTML.
We need to ensure no duplicate lines. We'll combine info.
About the role paragraph: combine Position Summary and maybe mention local residency, Charleston SC, no relocation assistance.
Let's write:
This position requires local residency; only candidates currently living in the Charleston, SC area will be considered, and relocation assistance is not available. The Patient Advocate proactively identifies uninsured and underinsured patients and engages eligible patients in meaningful conversations about their healthcare coverage and financial options. The role requires face‑to‑face meetings, explaining complex information in simple terms, answering questions, obtaining required information and documentation, and assisting patients throughout the enrollment or assistance process. This is a highly patient‑facing role; the Advocate interacts with patients at various stages of their healthcare journey, including those newly admitted, currently receiving care, preparing for discharge, returning for follow‑up care, or navigating ongoing treatment. Approaching patients with compassion, professionalism, and confidence is essential. The Patient Advocate is a full‑time, hospital‑based position requiring an on‑site schedule of Monday through Friday, 8:00 a.m. to 4:30 p.m., with the expectation to be physically present at the assigned hospital each workday and to spend a significant portion of the day engaging directly with patients in person. The role combines compassion, communication skills, analytical thinking, organization, and a data‑driven approach to performance management. The ideal candidate is comfortable working in a hospital environment, interacting with patients throughout the day, utilizing reporting tools, monitoring key performance indicators, and collaborating with hospital partners to deliver an exceptional patient experience. The Patient Advocate reports directly to the designated Regional Education & Enablement Manager supporting the assigned hospital system.
That covers position summary and work schedule/location and reporting.
Now Responsibilities
with all bullet points.
Qualifications with all bullet points.
Schedule section: maybe we already included schedule in About the role, but we could still have a Schedule section to detail schedule and location and travel. However we must not duplicate content. The guideline: "Prefer a few substantive sections over many thin ones." We could incorporate schedule details into About the role and omit separate Schedule section. But we need to include Schedule section only if posting has real specific content for it. It does, but we already used it. Could we still have Schedule section with details not duplicated? Might be okay to have both but risk duplication. Better to avoid duplication. Since we already put schedule details in About the role, we could omit Schedule section. However the guidelines say "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't require we use all; we can choose which sections to include. So we can omit Schedule.
Benefits section: include Why Join Curae? content.
Let's craft Benefits