Patient Admitting Representative
AHMC HealthCare · Anaheim, CA · 1 mo ago
HealthcareFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description of duties, responsibilities, requirements, qualifications, skills, etc. No explicit benefits, pay, schedule. So we should include sections: About the role (maybe summary), Responsibilities, Requirements, Qualifications, Skills. Possibly combine some. We must not repeat job title. No metadata like Job ID. Remove boilerplate.
We need to preserve all substantive information. So we need to extract duties/responsibilities from the text. The text is long and repetitive. We need to produce a clean list.
We need to decide sections:
- About the role: maybe a brief paragraph summarizing purpose: registering inpatients, outpatients, ER, ancillary patients, ensuring accurate info, patient flow, etc.
- Responsibilities: list of duties (registering patients, interviewing, obtaining signatures, entering data, verifying insurance, collecting payments, etc.)
- Requirements: maybe experience, education, certifications: ability to communicate, customer service, computer skills, typing, medical terminology preferred, 1-2 years admitting/registration experience preferred, bilingual English/Spanish preferred, ability to pass chart audit with minimum errors 95% or better, etc.
- Qualifications: maybe similar to requirements; but we can separate: Qualifications: education (maybe high school diploma or equivalent) not explicitly stated; but we can infer? The posting does not mention education explicitly. It mentions "General knowledge of third party payors including minimum of 1-2 years Admitting/Registration or equivalent healthcare experience preferred." So we can put that under Requirements or Qualifications. We need to avoid duplication.
- Skills: list: effective communication, customer service, interpersonal, computer skills, typing, medical terminology, knowledge of third party payors, infection control, standard precautions, disease-specific isolation, sharps handling, etc.
We must not invent details. Only include what is present.
Let's parse the text for specific statements.
Original text (I'll copy and parse):
"Under general supervision, the position is responsible for registering Inpatients, Outpatients, and Ancillary patients and ER patients. While compiling complete and accurate information for hospital records and timely reimbursement. Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient. Maintains effective working relations with coworkers, nurses, physicians and other hospital staff members in order to insure workflow effectiveness. Greets and assists all customers and visitors, whether in person or by telephone, using guest relation techniques while professionally representing the visions and values of AHMC- ARMC. This position requires the full understanding and active participation in fulfilling the mission of AHMC-Anaheim Regional Medical Center. It is expected that the employee demonstrate behavior consistent with the core values of AHMC-ARMC. The employee shall support AHMC- Anaheim Regional Medical Center's strategic plan and goals and direction of the performance improvement plan. The employee will also be expected to support all organizational expectations including, but not limited to; Customer Service, Patient's Rights, Confidentiality of Information, Environment of Care and AHMC-ARMC initiatives. Consistently applies infection control policies/practices. Understands and practices standard precautions for self and others in patient care activities. Understands and practices appropriate disease-specific isolation. Appropriately handles and disposes of sharps (i.e., needles, etc.) as required. Ensures sterility of supplies and equipment. Meets population/age specific competencies per unit specific addendum. Attends department specific education/training, inservices, and staff meetings. Attends mandatory inservices/educational/training activities. Submits all required paperwork on time. Verifies, by signature/initials, attendance at staff meetings or reading of staff meeting minutes. Participates in department specific performance improvement project. Actively assists in unit performance improvement monitoring. Knows and understands PDSA Model for Performance Improvement Program. Demonstrates understanding of performance improvement principles in job performance. Registers fnpatierits, Outpatients, ER, and Ancillary patients compiling complete and accurate information for hospital records and timely reimbursement. Interviews patients to obtain demographic data using alternate sources of information when necessary such as family members, transferring facilities, physician's office and/or nursing homes. Obtains all signatures as required. Accurately enters and updates patient information via computer using proper registration procedures. Ensures that all insurance information is obtained and verified utilizing available systems. Notifies Insurance Verifier of any potential insurance issues or benefit issues. Secures accounts by properly identifying procedures requiring prior authorization, insuring it has been obtained. Demonstrates a working knowledge of third party payors requirements necessary to support optimum fiscal reimbursement. Ensures financial classes and insurance codes are identified and properly entered. Informs customers of their financial responsibility and patient liability amounts are collected, i.e., deposits, co-pays, share of cost, deductibles, etc. Prioritizes and coordinates essential job functions. Completes and documents all applicable registration forms. Obtains eligibility, PCP, and insurance information through available systems and web based insurance companies. ER specific complies with all EMTALNCOBRA ER requirements. Collects the patient's responsibility to include; co-pays, deductibles, and co-insurance, when applicable. Obtains insurance co-pay amounts from insurance verification and notifies patient. Uses alternative methods when standard procedures do not provide the required information. Follows-up on all registrations when information is required to insure prompt reimbursement. Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient. Introduces him/herself and explains registration process to patient. Speaks in a moderate tone and never discusses patient's condition unless required by job related conversations. Interaction with the customer and guests is professional and extraneous conversation is kept to a minimum to expedite the registration. Follows hospital and departmental guidelines and procedures. Responds and adapts to new procedures, processes, and memos. Adapts easily to fluctuating volumes of registrations. Shares an overall equal percentage of registration volume and completes the registration process within established departmental standards of accuracy. Utilizes customer service skills with patients and maintains effective working relations with coworkers, nurses, physicians, and other hospital staff members in order to ensure work flow effectiveness. Answers the telephone within three rings in a respectful and pleasant manner. Asks open-ended questions to discover facts and remains calm and polite regardless of circumstances. Receives and greets all customers and family members in a courteous and professional manner, using guest relation techniques and confidentiality standards. Effectively handles upset or potentially distressed customers or patients. Complies with Hospital's Attendance and Timekeeping policies. Must pass chart audit with minimum errors of 95% or better. Ability to effectively communicate. Effective customer service and interpersonal skills. Computer skills and typing skills required. Medical terminology preferred. General knowledge of third party payors including minimum of 1-2 years Admitting/Registration or equivalent healthcare experience preferred. Bilingual (English/Spanish) preferred (as applicable)."
We need to extract sections.
Let's create:
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description of duties, responsibilities, requirements, qualifications, skills, etc. No explicit benefits, pay, schedule. So we should include sections: About the role (maybe summary), Responsibilities, Requirements, Qualifications, Skills. Possibly combine some. We must not repeat job title. No metadata like Job ID. Remove boilerplate.
We need to preserve all substantive information. So we need to extract duties/responsibilities from the text. The text is long and repetitive. We need to produce a clean list.
We need to decide sections:
- About the role: maybe a brief paragraph summarizing purpose: registering inpatients, outpatients, ER, ancillary patients, ensuring accurate info, patient flow, etc.
- Responsibilities: list of duties (registering patients, interviewing, obtaining signatures, entering data, verifying insurance, collecting payments, etc.)
- Requirements: maybe experience, education, certifications: ability to communicate, customer service, computer skills, typing, medical terminology preferred, 1-2 years admitting/registration experience preferred, bilingual English/Spanish preferred, ability to pass chart audit with minimum errors 95% or better, etc.
- Qualifications: maybe similar to requirements; but we can separate: Qualifications: education (maybe high school diploma or equivalent) not explicitly stated; but we can infer? The posting does not mention education explicitly. It mentions "General knowledge of third party payors including minimum of 1-2 years Admitting/Registration or equivalent healthcare experience preferred." So we can put that under Requirements or Qualifications. We need to avoid duplication.
- Skills: list: effective communication, customer service, interpersonal, computer skills, typing, medical terminology, knowledge of third party payors, infection control, standard precautions, disease-specific isolation, sharps handling, etc.
We must not invent details. Only include what is present.
Let's parse the text for specific statements.
Original text (I'll copy and parse):
"Under general supervision, the position is responsible for registering Inpatients, Outpatients, and Ancillary patients and ER patients. While compiling complete and accurate information for hospital records and timely reimbursement. Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient. Maintains effective working relations with coworkers, nurses, physicians and other hospital staff members in order to insure workflow effectiveness. Greets and assists all customers and visitors, whether in person or by telephone, using guest relation techniques while professionally representing the visions and values of AHMC- ARMC. This position requires the full understanding and active participation in fulfilling the mission of AHMC-Anaheim Regional Medical Center. It is expected that the employee demonstrate behavior consistent with the core values of AHMC-ARMC. The employee shall support AHMC- Anaheim Regional Medical Center's strategic plan and goals and direction of the performance improvement plan. The employee will also be expected to support all organizational expectations including, but not limited to; Customer Service, Patient's Rights, Confidentiality of Information, Environment of Care and AHMC-ARMC initiatives. Consistently applies infection control policies/practices. Understands and practices standard precautions for self and others in patient care activities. Understands and practices appropriate disease-specific isolation. Appropriately handles and disposes of sharps (i.e., needles, etc.) as required. Ensures sterility of supplies and equipment. Meets population/age specific competencies per unit specific addendum. Attends department specific education/training, inservices, and staff meetings. Attends mandatory inservices/educational/training activities. Submits all required paperwork on time. Verifies, by signature/initials, attendance at staff meetings or reading of staff meeting minutes. Participates in department specific performance improvement project. Actively assists in unit performance improvement monitoring. Knows and understands PDSA Model for Performance Improvement Program. Demonstrates understanding of performance improvement principles in job performance. Registers fnpatierits, Outpatients, ER, and Ancillary patients compiling complete and accurate information for hospital records and timely reimbursement. Interviews patients to obtain demographic data using alternate sources of information when necessary such as family members, transferring facilities, physician's office and/or nursing homes. Obtains all signatures as required. Accurately enters and updates patient information via computer using proper registration procedures. Ensures that all insurance information is obtained and verified utilizing available systems. Notifies Insurance Verifier of any potential insurance issues or benefit issues. Secures accounts by properly identifying procedures requiring prior authorization, insuring it has been obtained. Demonstrates a working knowledge of third party payors requirements necessary to support optimum fiscal reimbursement. Ensures financial classes and insurance codes are identified and properly entered. Informs customers of their financial responsibility and patient liability amounts are collected, i.e., deposits, co-pays, share of cost, deductibles, etc. Prioritizes and coordinates essential job functions. Completes and documents all applicable registration forms. Obtains eligibility, PCP, and insurance information through available systems and web based insurance companies. ER specific complies with all EMTALNCOBRA ER requirements. Collects the patient's responsibility to include; co-pays, deductibles, and co-insurance, when applicable. Obtains insurance co-pay amounts from insurance verification and notifies patient. Uses alternative methods when standard procedures do not provide the required information. Follows-up on all registrations when information is required to insure prompt reimbursement. Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient. Introduces him/herself and explains registration process to patient. Speaks in a moderate tone and never discusses patient's condition unless required by job related conversations. Interaction with the customer and guests is professional and extraneous conversation is kept to a minimum to expedite the registration. Follows hospital and departmental guidelines and procedures. Responds and adapts to new procedures, processes, and memos. Adapts easily to fluctuating volumes of registrations. Shares an overall equal percentage of registration volume and completes the registration process within established departmental standards of accuracy. Utilizes customer service skills with patients and maintains effective working relations with coworkers, nurses, physicians, and other hospital staff members in order to ensure work flow effectiveness. Answers the telephone within three rings in a respectful and pleasant manner. Asks open-ended questions to discover facts and remains calm and polite regardless of circumstances. Receives and greets all customers and family members in a courteous and professional manner, using guest relation techniques and confidentiality standards. Effectively handles upset or potentially distressed customers or patients. Complies with Hospital's Attendance and Timekeeping policies. Must pass chart audit with minimum errors of 95% or better. Ability to effectively communicate. Effective customer service and interpersonal skills. Computer skills and typing skills required. Medical terminology preferred. General knowledge of third party payors including minimum of 1-2 years Admitting/Registration or equivalent healthcare experience preferred. Bilingual (English/Spanish) preferred (as applicable)."
We need to extract sections.
Let's create:
About the role
Under general supervision, the position is responsible for registering inpatients, outpatients, ancillary, and ER patients while compiling complete and accurate information for hospital records and timely reimbursement. The role maintains effective patient flow, completes the admitting process promptly, and supports the mission, vision, values, and strategic goals of AHMC‑Anaheim Regional Medical Center.
That's a summary.Responsibilities
- Register inpatients, outpatients, ancillary, and ER patients.
- Interview patients to obtain demographic data using alternate sources when needed (family, transferring facilities, physician’s office, nursing homes).
- Obtain all required signatures.
- Accurately enter and update patient information via computer using proper registration procedures.
- Ensure all insurance information is obtained and verified; notify insurance verifier of potential issues.
- Secure accounts by identifying procedures requiring prior authorization and confirming it has been obtained.
- Demonstrate working knowledge of third‑party payor requirements to support optimum fiscal reimbursement.
- Ensure financial classes and insurance codes are identified and properly entered.
- Inform customers of financial responsibility and collect patient liability amounts (deposits, co‑pays, share of cost, deductibles, etc.).
- Prioritize and coordinate essential job functions; complete and document all applicable registration forms.
- Obtain eligibility, PCP, and insurance information through available systems and web‑based insurance companies.
- Comply with ER‑specific EMTALA/COBRA requirements.
- Collect patient responsibility (co‑pays, deductibles, co‑insurance) when applicable; obtain insurance co‑pay amounts from verification and notify patient.
- Use alternative methods when standard procedures do not provide required information.
- Follow up on registrations to ensure prompt reimbursement.
- Introduce self and explain registration process to patient; speak in moderate tone, avoid discussing patient condition unless job‑related.
- Maintain effective patient flow and complete admitting process timely to assist prompt treatment.
- Utilize customer service skills with patients; maintain effective working relations with coworkers, nurses, physicians, and other staff.
- Answer telephone within three rings respectfully and pleasantly.
- Ask open‑ended questions to discover facts; remain calm and polite.
- Receive and greet customers and family members courteously and professionally, using guest‑relation techniques and confidentiality standards.
- Effectively handle upset or potentially distressed customers or patients.
- Comply with hospital attendance and timekeeping policies.
- Apply infection control policies/practices; understand and practice standard precautions and disease‑specific isolation.
- Handle and dispose of sharps appropriately; ensure sterility of supplies and equipment.
- Meet population/age‑specific competencies per unit addendum.
- Attend department‑specific education/training, in‑services, and staff meetings; attend mandatory in‑services/educational/training activities.
- Submit required paperwork on time; verify attendance at staff meetings or reading of minutes by signature/initials.
- Participate in department‑specific performance improvement projects; assist in unit performance improvement monitoring.
- Know and understand PDSA Model for Performance Improvement Program; demonstrate understanding of performance improvement principles.
- Adapt to new procedures, processes, and memos; handle fluctuating registration volumes.
- Share equal percentage of registration volume and complete registration within departmental standards of accuracy.
Requirements
- Minimum of 1‑2 years admitting/registration or equivalent healthcare experience (preferred).
- Ability to pass chart audit with a minimum error rate of 95% or better.
- Effective communication, customer service, and