Patient Accounts Specialist - Advanced Payment Team

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. From posting: - Department, Status, Benefits Eligible, Hours Per Week, Schedule Details/Additional Information, Pay Range, Job Summary, Essential Functions (list of duties), Physical Requirements, Education, Experience And Certifications, Our Commitment to You (benefits), About Advocate Health (company description). Also maybe "Job Summary" is prose. We need to map to sections: About the role (maybe Job Summary). Responsibilities (Essential Functions). Requirements (Education, Experience And Certifications). Qualifications (maybe similar). Skills (Proficiency in Word, Excel, Outlook, Epic). Benefits (Our Commitment to You). Pay (Pay Range). Schedule (Hours Per Week, Schedule Details). Also maybe "Physical Requirements" could be part of Requirements or separate but we don't have a heading for that; we could include under Requirements or maybe not create a new heading unless matches list. The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should only use those headings. If content doesn't fit, we can embed in appropriate sections. Thus: - About the role: Job Summary paragraph. - Responsibilities: list of essential functions (bullet list). - Requirements: Education, Experience And Certifications (maybe also Physical Requirements? but we can include as part of Requirements). Could also include "Requires sitting for long periods..." but that's physical requirement; still part of requirements. - Qualifications: maybe duplicate of Requirements? Could combine. But we need to avoid thin sections. Perhaps we can put Education/Experience under Requirements, and Skills under Skills, and Qualifications maybe not needed if overlapping. But we need to include only sections with real content. Could have Requirements covering education/experience/physical, Skills covering proficiencies, Benefits covering benefits, Pay covering pay range, Schedule covering hours/week and schedule details. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Now extract content. About the role: "Patient Accounts Specialist (PAS) works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS). PAS positions perform complex tasks requiring critical thinking skills and experience-based (specialist) knowledge in PFS. Reviews difficult work queues, large dollar accounts, aged accounts and any special projects assigned by leadership. Creates reports/spreadsheets for identification of problem areas and utilizes critical thinking skills to determine appropriate actions to resolve problem. Must demonstrate thorough knowledge and understanding of patient billing, billing transmission, government regulatory/ compliance requirements, and electronic billing systems." That's prose. Responsibilities: list of essential functions bullet points. Essential Functions list: - Prepares reports of denials, credit balances, payer opportunities. - Analyzes rejection reports and errors made by system and teammates. - Requests system changes, reports error rates by teammate and collaborates with training to ensure improvement is achieved and sustained. - Prepares Medicare/Medicaid quarterly credit balance reports. - Approve refunds as defined in departmental threshold guidelines. - Assists Supervisor/ Manager with quality checks for all payers and departments. - Performs quality assurance tasks as needed to validate workflow builds, claim edit actions, automatic actions in Epic, process improvements, etc. - Analyzes denial reasons provided by payers. - Collaborates with management to identify, trend and address root causes of denials. - Researches and analyzes payer trends and works on special projects involving aged, high dollar or complex account issues. - Trains new teammates as needed. We'll put each as

. Requirements: Education, Experience And Certifications + Physical Requirements. Education, Experience And Certifications: - High school diploma or GED required. - Two-years' experience in related financial services or healthcare business office required. - College (bachelor's or associate) degree preferred. - Requires the ability to communicate effectively in verbal and written formats. - Proficiency in Word, Excel and Outlook preferred. - Prior healthcare computer system and specifically Epic billing experience preferred. Physical Requirements: - Requires sitting for long periods of time. - Requires bending and may need to lift-up to 10 pounds occasionally. We can combine into a list. Skills: maybe we separate out proficiencies: Word, Excel, Outlook, Epic billing experience, communication skills. But those are already in Requirements. Could still have Skills section focusing on technical proficiencies: Word, Excel, Outlook, Epic billing, communication. But to avoid duplication, maybe we put Skills separate: "Proficiency in Word, Excel and Outlook preferred. Prior healthcare computer system and specifically Epic billing experience preferred. Ability to communicate effectively in verbal and written formats." That's fine. Benefits: Our Commitment to You paragraph. Extract: "Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits And More Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview." We can keep as prose. Pay: Pay Range $21.85 - $32.80. Schedule: Hours Per Week 40, Schedule Details/Additional Information Weekdays. Thus schedule: 40 hours per week, weekdays. Now produce HTML. We must not include job title heading. No markdown. We'll output:

About the role

...

Responsibilities

• ...
...

Requirements

• High school diploma or GED required.
• Two-years' experience in related financial services or healthcare business office required.
• College (bachelor's or associate) degree preferred.
• Requires the ability to communicate effectively in verbal and written formats.
• Proficiency in Word, Excel and Outlook preferred.
• Prior healthcare computer system and specifically Epic billing experience preferred.
• Requires sitting for long periods of time.
• Requires bending and may need to lift-up to 10 pounds occasionally.

Skills

• Proficiency in Word, Excel and Outlook.
• Prior healthcare computer system and specifically Epic billing experience.
• Effective verbal and written communication.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits And More Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Pay

Pay Range: $21.85 - $32.80 per hour.

Schedule

40 hours per week, weekdays.

Check for any boilerplate removal: we removed department, status, benefits eligible, etc. Those are minor metadata; we could incorporate into a short p but we omitted. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." We dropped them; that's fine. Check for any repeated lines: we removed duplicates. Check for any placeholder text: none. Check for any content we missed: Job Summary we used. Essential Functions we used. Education, Experience And Certifications we used. Physical Requirements we used. Our Commitment to You we used. Pay Range we used. Hours Per Week and Schedule Details we used. We didn't include "About Advocate Health" company description. That is substantive but not fitting into headings; could be part of About the role? But About the role is about the job; company description could be separate but we don't have a heading for company overview. Could we add a section like "About the company"? Not in allowed headings list. The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says "e.g." meaning those are examples, not exclusive? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those headings; we could also use other headings if needed? It says use

for section headings (e.g. ...). Likely they expect only those headings. So we omit company description. However, is that substantive? It's about the employer, not the role. Might be considered boilerplate? It's not navigation/legal/EEO. It's substantive about the company. But we have no heading for it; maybe we could incorporate into About the role as a paragraph? But About the role is about the role; adding company description may be okay but could be considered not strictly about role. However, we could add a brief sentence about Advocate Health within About the role? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we omit company description, we lose substantive info. So we need to include it somewhere. Perhaps we can add a section "About the company" but not in list; but they said use h3 for section headings (e.g. About the role, Responsibilities...). The "e.g." suggests those are examples, not exclusive. So we could add another heading like "About Advocate Health". However, they gave a list of typical headings; but they didn't forbid others. Safer to include a heading "About Advocate Health". But they said "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." This implies we should use those headings for those sections; but we could also use other headings if needed. However, they also said "Prefer a few substantive sections over many thin ones." Adding another section may increase count but still okay. Alternatively, we could fold company description into About the role paragraph as a sentence: "Advocate Health is the third-largest nonprofit..." That would preserve info. Let's do that: incorporate into About the role paragraph after job summary. That keeps sections fewer. Thus About the role paragraph will include both job summary and company description. Let's craft About the role: "Patient Accounts Specialist (PAS) works under the immediate