Patient Account Specialist I

General Purpose of Job

This position reports to the Director of Cardiology Clinics and is responsible for creating patient accounts in the EMR patient accounting system. The role supports patient care departments and the revenue, billing, and reporting cycle to secure reimbursement. Functions include patient accounting, referral order record management, patient scheduling, pre‑registration/registration or pre‑admission, admission, verification of patient benefits, gathering and documenting insurance details, authorization procurement, cost estimation, documentation of authorizations and referrals, obtaining consent signatures, granting MyChart or proxy account access, and documenting actions taken and patient financial discharge tasks. The role promotes service excellence and strives to meet and exceed customer needs.

Essential Duties and Responsibilities

• Maintain the utmost level of confidentiality.
• Adhere to hospital policies and procedures.
• Demonstrate ethical business practices and comply with corporate compliance and integrity guidelines.
• Follow customer service standards and dress code as set by the hospital and department.
• Perform patient accounting tasks, including creation and management of patient accounts, referral orders, and scheduling.
• Conduct pre‑registration, registration, pre‑admission, and admission processes.
• Verify patient benefits, gather and document insurance details, and procure authorizations as required by payer policy.
• Create cost estimates and document authorizations or referral orders.
• Obtain consent signatures and grant MyChart or proxy account access.
• Document all actions taken and complete patient financial discharge tasks.
• May be required to work rotating shifts.
• Serve as an essential role in disaster plan A or B during disaster events.
• Occasional travel may be required.

Education and Experience

High school diploma or general education degree (GED) required; one year of related experience and/or training preferred.

Schedule

May be required to work rotating shifts; occasional travel may be required; the position may be part of the disaster plan A or B during disaster events.