Patient Account Specialist- Customer Support-Remote

Our client is a major provider of outpatient physical and occupational therapy services, operating more than 1,200 locations nationwide with over 8,000 employees. They address the challenge of delivering accessible rehabilitative care by leveraging data, technology, and innovation to improve decision-making, patient experiences, and operational efficiency at scale.

About the Role

The Patient Account Specialist supports patients by addressing billing and insurance inquiries and helping resolve account-related concerns. This role is essential to maintaining a positive and professional patient experience while supporting accurate and efficient financial processes. The position requires strong communication, attention to detail, and the ability to manage a high volume of patient interactions.

Responsibilities

• Answer inbound patient calls regarding billing in a high-volume call center environment.
• Assist patients with billing questions and insurance inquiries.
• Process patient payments and establish payment plans.
• Escalate unresolved issues to the Accounts Receivable team.
• Maintain courteous and professional interactions while representing the business office and clinical providers.
• Refer complex situations to team leadership for additional support.
• Perform other assigned duties and projects.

Requirements

• High school diploma or equivalent experience.
• Ability to manage multiple priorities with discretion, professionalism, and accuracy.
• Strong verbal and written communication skills.
• Active listening, attention to detail, and effective multitasking abilities.
• Strong problem-solving skills with the ability to resolve issues promptly.
• Self-motivated and reliable, with the ability to participate consistently in routine check-ins.
• Quiet, distraction-free home workspace that complies with HIPAA requirements.
• Proficiency with Microsoft Office or comparable software.

Nice to Have

• Experience in a high-volume call center or medical billing environment.
• Previous experience in the healthcare industry.

Pay

Hourly pay range: $15.00–$16.00, depending on experience, background, and location.

Benefits

• 100% employer-paid medical insurance premium option.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan with company match.
• Annual paid Charity Day.
• Generous paid time off and paid holidays.
• Supportive team and leadership.