Patient Account Specialist - Corporate Office

ESSENTIAL JOB DUTIES

• Process, post, and deposit incoming insurance and patient payments.
• Maintain/update patient accounts with accurate patient demographic information as needed.
• Made adjustments to patient accounts following established procedures.
• Monitor and follow up on A/R pending reports for assigned payers on a monthly basis, investigating billing problems, and resolving documenting actions taken in the system.
• Monitor, reconcile, and follow up on A/R credit balance reports for assigned payers on a monthly basis, documenting actions taken in the system.
• Work with patients setting up payment plans and offering financial assistance when applicable.
• Participate with other staff to follow up on accounts until no balance or turned over for collection.
• Assist with coding and error resolution.
• Afford assistance with answering the telephone and providing information as requested.

Competencies

• Customer/Client Focus
• Problem Solving/Analysis
• Time Management
• Communication Proficiency
• Teamwork Orientation

Education and Experience

• High School graduation or GED.
• One year of billing experience in a health care organization.
• Preferred knowledge of medical terminology desirable.
• Word processing and computer experience.