Patient Account Specialist

About the Role

UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. UMC is home to Nevada's ONLY Level I Trauma Center, Verified Burn Center, and Transplant Center. In 2026, UMC became the FIRST and ONLY Magnet®-Recognized hospital in the state, reflecting professionalism, teamwork, and superiority in patient care.

Audits the work of and trains Patient Account Representatives, and participates in the interdepartmental Project Specialist team.

Responsibilities

• Monitor and assist others with problem accounts
• Audit the work of staff
• Resolve complex billing problems
• Perform accounting corrections and adjustments
• Use office equipment such as phones, copiers, facsimiles, and adding machines
• Communicate with a wide variety of people from diverse socio-economic and ethnic backgrounds
• Establish and maintain effective working relationships with all personnel contacted in the course of duties
• Ensure efficient, effective, and safe use of equipment

Requirements

• Equivalent to high school graduation
• Two (2) years of experience in performing patient accounting
• Some positions may require a valid State of Nevada Notary Public Certification

Knowledge and Skills

• Hospital office operations theories and principles
• Medical terminology and procedures
• Coding principles
• Legal terminology and requirements
• Insurance plans, governmental agencies, and other social services
• Telephone etiquette
• Alternative pay sources
• Collection principles and techniques
• Department and hospital safety practices and policies
• Patient rights
• Infection control policies and practices
• Handling, storage, use, and disposal of hazardous materials
• Department and hospital emergency response policies and procedures

Physical Requirements

• Mobility to work in a typical office setting and use standard equipment
• Stamina to remain seated and maintain concentration for extended periods of time
• Vision to read printed materials and VDT screens
• Speech and hearing to communicate effectively in-person and over the telephone
• Strength and agility to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
• Sedentary work involving sitting most of the time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

Benefits

• Employer-paid pension plan (Nevada PERS)
• Competitive salary and benefits package