Patient Account Specialist

Description JOB SUMMARY The Patient Account Specialist is responsible for managing and maintaining patient accounts as assigned by the Accounts Receivable Manager. This position works closely with internal and external customers to resolve unpaid claims, insurance discrepancies, and patient balances through timely and accurate follow-up. The goal of this role is to maximize reimbursement, ensure correct insurance payments, and uphold the principles of the “Flawless Reimbursement” system. Responsibilities Process patient payments, refunds, and account adjustments.Identify and correct medical coding errors, data-entry mistakes, underpayments, and overpayments.Assist patients with billing inquiries, insurance questions, and account discrepancies.Communicate with patients via phone, email, or written correspondence regarding overdue balances & collections notifications.Ensure accurate insurance payments, follow up on denied or incorrect claims, and resolve payer inaccuracies.Perform billing and collection duties as needed to support the Accounts Receivable team.Utilize Blue E accounts and other payer portals for verification and follow-up.Counsel patients on insurance and billing matters, including pre-certification assistance. CHARACTERISTICS Exceptional verbal and written communication skillsExcellent analytical and problem-solving abilitiesStrong time management and organizational skillsHighly detail-orientedOutstanding customer service and patient support skills Requirements QUALIFICATIONS 1–3 years of medical billing experience preferredExperience working with the public and maintaining composure in fast-paced environmentsAssociate degree in a related field preferredStrong knowledge of insurance and managed care plansUnderstanding of billing and payment procedures for contractual and non-contractual payersClear and concise communication skills with a professional demeanorAbility to read, comprehend, and follow written and verbal instructionsAbility to learn quickly and adapt to a busy healthcare setting Physical Requirements Sitting: OccasionallyStanding: OccasionallyWalking: OccasionallyCarrying/Lifting: Rarely (up to 15 pounds)Stooping/Kneeling: RarelyOther: N/A PI79634a26fb93-25448-40517572