Patient Account Specialist

About the role

Austin Regional Clinic assists incoming callers/patients with billing inquires, collects necessary insurance and demographic information, and provides excellent customer service.

Responsibilities

• Receives inbound telephone calls from internal and external customers.
• Verifies insurance coverage and sets up new members for all insurance contracts.
• Maintains and follows up on work queue accounts in a timely manner.
• Answers patient registration phone calls and obtains all insurance and demographic information from patients.
• Reviews explanation of benefits documents with patients/customers and provides financial counseling.
• Processes credit card payments and establishes payment plans.
• Works closely with Collections department to collect payments and adjust claims.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• Experience with admitting/registration, insurance claims, or related customer service.
• One (1) or more years of medical billing customer service experience preferred.

Qualifications

• Successfully completes the Patient Accounts Specialist II Skills Assessment Test.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Knowledge of and/or experience with CPT and ICD-9 coding.
• Knowledge of legislative and private sector third party regulations and guidelines.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Proficiency with Windows operating system.
• Knowledge of CPT and ICD-9 coding.
• Ability to communicate effectively both verbally and in writing.

Benefits

Austin Regional Clinic offers a comprehensive benefits package including medical, dental, vision, flexible spending accounts, paid time off, 401(k), employee assistance program, life insurance, long-term disability, tuition reimbursement, child care assistance, health & fitness, sick child care assistance, development opportunities, and more. For additional information, visit www.austinregionalclinic.com/careers/.

Pay

The pay range for this position is $20 - $25 per hour.

Schedule

Monday-Friday, 8am-5pm.