Patient Account Resolution Specialist

About the role

At Accendra Health, we help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. We're seeking an Individual Contributor to join our team and provide excellent customer service and product information to patients and providers.

Responsibilities

• Evangelize our customers and turn our disgruntled patients into our biggest fans.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

Essential Duties and Responsibilities

• Support branches across a designated market.
• Review of new and recurring patient accounts to obtain the necessary documentation from the referral source to bill individual health insurance plans.
• Research and secure required information from the customer to continue coverage of equipment through the health insurance plan.
• Manage collaborative relationships with field leadership, referrals, and patients through effective outreach to drive account resolution.
• Evaluate all documentation received to ensure compliance with relevant standards and regulations.
• Perform follow-up to achieve timely reimbursement.

Qualifications

• High school degree or equivalent.
• 3-5 years' experience in healthcare/health insurance industry.

Skills, Knowledge, and Abilities

• Patient-Focused: Start with the patient and work backwards, understanding their objectives and tying activities to their goals.
• Action-Oriented: Thrive as a self-starter who senses and responds to problems and opportunities, requiring minimal supervision.
• Collaborative: Love teamwork and work well across functions and groups.
• Effective Communicator: Write and speak clearly, concisely, and with a spirit of partnership, informing and inspiring with your messaging.
• Energetic & Passionate: Deeply rooted passion for health and well-being, driven by a desire to help others and be a positive role model.
• Relationship Builder: Excel in getting people involved and building networks that allow you to multiply your influence on the organization.

Pay and Benefits

The anticipated hourly rate for this position is $19.00-$20.00. The actual compensation offered may vary based on job-related factors, such as experience, skills, education, and location. Accendra Health offers a comprehensive benefits program including medical, dental, and vision care coverage, paid time off, a 401(k) plan, and more.