Patient Account Representative (Medical Customer Support) – Waco, TX (Onsite)
About Us
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on helping patients understand their medical bills so providers can focus on patient care.
About The Role
Support our healthcare partners and help them thrive at Meduit. As a Patient Account Representative, you will speak directly with patients to help them understand and resolve their medical bills. This role is ideal for someone who thrives in a high-volume call center environment, can manage multiple systems at once, and takes pride in accuracy, consistency, and clear communication. Start Date: 07/13/2026
Schedule: Monday to Friday, 9:30 AM to 6:00 PM CST
Location: Onsite - 5045 Franklin Ave Waco, TX 76710
Paid Training: 3 weeks
Compensation: $15 - $17 per hour base + performance incentives
Key Responsibilities
- Handle inbound and outbound calls regarding patient account balances
- Explain billing and payment options clearly and professionally
- Set up payment plans and process payments over the phone
- Accurately document all interactions while navigating multiple systems
- Follow established workflows, scripts, and compliance requirements
- Maintain compliance with all applicable federal and state regulations
Skills & Competencies
- Compassion
- Communication
- Problem-solving
- Teamwork
- Time management and sound decision-making skills
Required Qualifications
- High School Diploma/GED
- 1 year of previous call center experience
- Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
- Demonstrated work history showing reliability and ability to meet performance expectations
Preferred Qualifications
- Experience with billing, payments, claims, or account resolution processes
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, or FDCPA
- Experience handling escalated customer interactions
- Experience consistently meeting or exceeding performance metrics
What We Offer
- Paid training and ongoing support
- Medical, dental, and vision insurance
- HSA and FSA options
- 401(k) with company match
- Paid time off and holidays
- Internal growth opportunities
Employment Eligibility
Candidates must be legally authorized to work in the United States at the time of hire. The company does not provide employment visa sponsorship for this position. An employment offer is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.