PATIENT ACCOUNT REPRESENTATIVE – Follow Up Team

Responsible for supporting the daily operations of University Physicians Patient Accounts by performing a variety of administrative and revenue cycle functions that promote efficient billing workflows and high-quality customer service.

Responsibilities

• Complete pre-bill edits, coordinate task assignments, and prepare daily reports and departmental communications.
• Process post-service medical records requests and index documentation to ensure accurate and timely record management.
• Monitor and analyze daily workflow trends, identify recurring issues and opportunities for process improvement, and proactively communicate findings and recommendations to the supervisor.
• Perform trend analysis on pre-bill edits, medical records requests, documentation deficiencies, workflow inefficiencies, payer requirements, and other operational activities impacting revenue cycle performance.
• Support insurance follow-up, denial resolution, appeals, claim corrections, and other accounts receivable activities as needed.
• Maintain compliance with University Physicians policies, HIPAA, Medicare, and payer requirements.
• Collaborate with team members to improve operational efficiency, reduce rework, and optimize reimbursement.

Requirements

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Two (2) years of clerical experience; education may be used in lieu of experience.

Preferred Qualifications

• Comprehensive understanding of accounts receivable management, preferably in a medical office setting.
• Knowledge of ICD-9, ICD-10, CPT/HCPCS, modifiers, coding, and documentation guidelines.
• Experience with Managed Care plans and payer guidelines.

Pay

Salary Range: $16.68 - $26.31 hourly

Schedule

Monday – Friday

Benefits

• Comprehensive benefits package, including medical, dental, and vision plans.
• Retirement benefits.
• Paid time off, short- and long-term disability.
• Paid parental leave and paid caregiver leave.
• Educational fee discounts for all four UM System campuses.

Employment visa sponsorship is not available for this position.