Patient Account Representative - Claims Follow Up/Collections

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Content: - Position Summary: includes description of employer-paid pension plan, competitive salary & benefits package, description of UMC, etc. That's "About the role" maybe. - Position Summary: Bills insurance companies, governmental agencies and individual patients; to follow-up on open accounts; to resolve payment problems; and to finalize accounts. That's responsibilities. - Job Requirement Education/Experience: Equivalent to high school graduation and two (2) years of hospital and/or physician clinic billing and/or follow-up experience. - Additional Position Requirements: many bullet-like statements (though not bullet format). They are a list of requirements: Minimum of 2 years recent experience (within 3 years) of hospital claims and follow up experience. Or a Minimum of 2 Years of Physician claims and follow up experience. Current or Recent (within 3 years) commercial payer claims appeal experience Minimum of 2 years of hospital /physician billing denials and appeal experience in account follow-up. Minimum of 2 years of experience working with Managed Care payers and contracts. Minimum of 2 years' experience in reconciliation of accounts including payments, adjustments, denials, and under pays. Minimum of 2 years' experience in patient accounting software systems. Proficient in Microsoft Excel. Able to interpret manage care contracts and the ability to do discrepancy workups. Proficient analytical skills to resolve complex claims. Able to read explanation of benefits proficiently. Must have good communication skills. EPIC EHR experience Proficient in scanning and understand the process of follow-up, and denials and appeals - Knowledge Of: Knowledge, Skills, Abilities, and Physical Requirements: list of knowledge areas. - Skill In: list of skills. - Physical Requirements And Working Conditions: list. - Also mention "EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE" at top. Thus we have sections: About the role (position summary description of employer, mission, etc). Responsibilities (billing, follow-up, resolve payment problems, finalize accounts). Requirements (education/experience). Qualifications maybe overlapping with requirements? Could separate: Requirements = education/experience; Qualifications = additional position requirements? Or we could combine. The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include only sections with real specific content. We have content for About the role (UMC description, employer-paid pension plan, competitive salary & benefits). We have Responsibilities (billing insurance companies, follow-up, resolve payment problems, finalize accounts). We have Requirements (education/experience). We have Qualifications (additional position requirements). We have Skills (Skill In list). We have Knowledge (Knowledge Of list). Could map Knowledge to Qualifications? But we have separate headings for Knowledge? Not in list. The list includes Skills but not Knowledge. Could put Knowledge under Skills or Qualifications. Probably better to put Knowledge under Qualifications or Skills. Since we have Skills heading, we can put Skill In list there. Knowledge could go under Qualifications (as knowledge requirements). Or we could create a separate heading "Knowledge" but not in allowed list; better to avoid. Benefits: we have mention of employer-paid pension plan (Nevada PERS) and competitive salary & benefits package. That's specific enough for Benefits section. Pay: we have no specific salary number, just "competitive salary". That's vague; we should not create Pay section unless posting actually states them. It says "competitive salary & benefits package" but no actual number. According to rule: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits: we have employer-paid pension plan (Nevada PERS) and competitive salary & benefits package. That's specific enough? It mentions a specific pension plan. That's a benefit. So we can include Benefits section with that detail. Schedule: no mention. So omit. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. We need to use

for each heading. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them as lists or paragraphs. We must not repeat the job title as a heading (the page already shows it). Not present. We must not put Job ID/requisition numbers as headings — none present. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. None present. We need to ensure we include all substantive info. Let's extract each piece. About the role: The first lines: "Position Summary EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. UMC is home to Nevada's ONLY Nonprofit Level I Trauma Center, Verified Burn Center, and Multi-Organ Transplant Center. In 2026, we became the FIRST and ONLY Magnet®-Recognized hospital in the state, reflecting UMC's nursing professionalism, teamwork, and superiority in patient care." We need to keep that as prose. Possibly separate into

  . Responsibilities: "Position Summary: Bills insurance companies, governmental agencies and individual patients; to follow-up on open accounts; to resolve payment problems; and to finalize accounts." We can make a list: each duty as

• . Requirements: "Job Requirement Education/Experience: Equivalent to high school graduation and two (2) years of hospital and/or physician clinic billing and/or follow-up experience." We can make a

  or list? It's a single statement; could be

  . Qualifications: Additional Position Requirements list. Many statements. We'll make a

  • for each. Let's list them: - Minimum of 2 years recent experience (within 3 years) of hospital claims and follow up experience. - Or a Minimum of 2 Years of Physician claims and follow up experience. - Current or Recent (within 3 years) commercial payer claims appeal experience - Minimum of 2 years of hospital /physician billing denials and appeal experience in account follow-up. - Minimum of 2 years of experience working with Managed Care payers and contracts. - Minimum of 2 years' experience in reconciliation of accounts including payments, adjustments, denials, and under pays. - Minimum of 2 years' experience in patient accounting software systems. - Proficient in Microsoft Excel. - Able to interpret manage care contracts and the ability to do discrepancy workups. - Proficient analytical skills to resolve complex claims. - Able to read explanation of benefits proficiently. - Must have good communication skills. - EPIC EHR experience - Proficient in scanning and understand the process of follow-up, and denials and appeals Note some are duplicated or similar; we keep as is. Skills: "Skill In: Applying customer service techniques; applying billing practices; monitoring and tracking payments; reviewing accounts and making corrections and adjustments; resolving problems with accounts; establishing effective payment arrangements; performing basic mathematical computations; preparing legal documentation such as notices, liens and subpoenas; developing interpersonal relations with vendors, agencies and patients; using computers and related software applications; using office equipment such as phones, copiers, facsimiles and adding machines; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment." We can split by semicolons into list items. Knowledge: "Knowledge Of: Knowledge, Skills, Abilities, and Physical Requirements Office theories and principles; medical terminology and procedures; insurance plans, governmental agencies and other social services; legal terminology and requirements; alternative pay sources; collection principles and techniques; department and hospital safety practices and procedures; patient rights; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures." We could incorporate knowledge into Qualifications or Skills. Since we have Qualifications already, we could add knowledge as part of Qualifications (maybe as a sublist). But we need to preserve all substantive info; we can include knowledge as a separate list under Qualifications heading, maybe as a subheading? But we cannot add extra headings beyond allowed list. We could incorporate knowledge items into Qualifications list as well. That would preserve them. Similarly Physical Requirements And Working Conditions: list. We could put those under Skills? But they are physical requirements, not skills. Could add to Qualifications as well. Better to create a separate section for Physical Requirements? Not in allowed headings. Could put under Qualifications as well. Thus Qualifications will contain: Additional Position Requirements, Knowledge Of, Skill In, Physical Requirements And Working Conditions? But Skill In is separate heading we want to use. Actually we have Skills heading for Skill In. So we should put Skill In under Skills heading. Knowledge Of and Physical Requirements could go under Qualifications (as they are knowledge and physical requirements). That seems reasonable. Thus: - About the role: prose. - Responsibilities: list. - Requirements: education/experience. - Qualifications: includes Additional Position Requirements list + Knowledge Of list + Physical Requirements And Working Conditions list. - Skills: Skill In list. - Benefits: employer-paid pension plan (Nevada PERS) and competitive salary & benefits package. We must not create Pay or Schedule sections. Now format. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

    About the role

    ...

    Responsibilities

    • ...
    ...

    Requirements

    Equivalent to high school graduation and two (2) years of hospital and/or physician clinic billing and/or follow-up experience.

    Qualifications

    • Minimum of 2 years recent experience (within 3 years) of hospital claims and follow up experience.
    • Or a Minimum of 2 Years of Physician claims and follow up experience.
    • Current or Recent (within 3 years) commercial payer claims appeal experience
    • Minimum of 2 years of hospital /physician billing denials and appeal experience in account follow-up.
    • Minimum of 2 years of experience working with Managed Care payers and contracts.
    • Minimum of 2 years' experience in reconciliation of accounts including payments, adjustments, denials, and under pays.
    • Minimum of 2 years' experience in patient accounting software systems.
    • Proficient in Microsoft Excel.
    • Able to interpret manage care contracts and the ability to do discrepancy workups.
    • Proficient analytical skills to resolve complex claims.
    • Able to read explanation of benefits proficiently.
    • Must have good communication skills.
    • EPIC EHR experience
    • Proficient in scanning and understand the process of follow-up, and denials and appeals
    • Office theories and principles
    • Medical terminology and procedures
    • Insurance plans, governmental agencies and other social services
    • Legal terminology and requirements