Patient Account Rep II

Job Summary

Prepare and process superbill charges and payments, ensuring accurate financial record-keeping. Post charges and payments to patient accounts, and efficiently schedule daily appointments.

Responsibilities

• Meticulously post charges and payments to patient accounts
• Efficiently schedule daily appointments
• Respond to inquiries and correspondence related to patient billing concerns
• Validate complex insurance information
• Process credit card transactions received directly from patients through the credit card machine
• Follow-up with insurance carriers and Dignity Health Medical Foundation staff for information essential for proper billing and collections
• Resolve claim edits
• Process reports as needed to ensure efficient billing

Requirements

• Required: High School Diploma or GED
• Required: Three (3) years minimum experience of administrative and/or customer service in a professional medical billing office
• Preferred: Six (6) months experience with IDX
• Required: Ability to read and explain an explanation of benefits (EOB) for HMO and FFS patients
• Required: Ability to read and explain benefits and co-payment information
• Required: Ability to communicate effectively during difficult situations
• Preferred: Working knowledge of computers and demonstrated proficiency in using e-mail systems, Internet and MS office software applications