Patient Account Associate Tier I - Credit Balances

Essential Functions

• Identifies appropriate payment details and saves back-up as appropriate.
• Researches, validates, and makes adjustments to payment postings.
• Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Initiates payer recoupments, payer refunds, and patient refunds where applicable.
• Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Navigate various payer claim portals and understand payer functionality.
• Interact with others by effectively communicating both orally and in writing.
• Operate computers and other office equipment, as well as various computer software’s.
• See and read computer monitors and documents in English.

Skills

• Recognizing true overpayments from false credits
• Researching claim cycle
• Understanding Coordination of Benefits
• Understanding EOBUnderstanding Medical Terminology
• Payment Handling
• Effective written and verbal communication
• Computer Literacy
• Time Management
• HIPAA Regulations

Qualifications

• A high school diploma or equivalent (GED) required.
• One (1) year of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required.
• Knowledge of Medicaid and Medicare billing regulations required.

Physical Requirements

• Operate computers and other office equipment requiring the ability to move fingers and hands.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling, and reaching.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

About the Role

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $25.61

Schedule

Scheduled Weekly Hours 40

Benefits

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.